Quality Assurance Specialist

Connect Plus Services; Dartford, South Mimms, Leatherhead; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading transportation services provider is seeking a Quality Assurance Specialist to enhance quality standards and drive continuous improvement initiatives. You will conduct internal audits, support risk management, and develop quality documentation. Ideal candidates have ISO 9001 certifications and extensive experience in quality assurance within compliance environments. With over 15 years remaining on the project, this role offers professional growth and long-term career stability while fostering a collaborative work environment.

Benefits

Flexible working arrangements

Professional growth opportunities

Inclusive and diverse work environment

Qualifications

• Proven experience in quality assurance within compliance environments.
• Strong knowledge of quality standards like ISO 9001, Lean, and Six Sigma.
• Experience with reporting and managing non-conformances.

Responsibilities

• Conduct regular internal audits and produce reports.
• Identify and mitigate areas of risk to the business.
• Enhance quality documentation and procedures.

Skills

Quality assurance experience

Auditing

Root cause analysis

Stakeholder management

Continuous improvement

Education

ISO 9001 certification

Job description

This is an exciting opportunity to join a long-term project with over 15 years remaining, offering exceptional stability and the chance to make a lasting impact. As a Quality Assurance Specialist, you will play a pivotal role in shaping and driving quality standards across the business. This position is not just about compliance—it’s about innovation, continuous improvement, and empowering teams to achieve excellence.

You’ll lead the development and implementation of robust quality systems, champion process improvements, and foster a culture where quality is at the heart of everything we do. From conducting cross-functional audits to identifying best practices and mitigating risks, your expertise will help us deliver outstanding results. With opportunities for professional growth, collaboration, and meaningful contribution, this role combines challenge, reward, and long-term career security—all within a dynamic and forward-thinking environment.

What You’ll Be Doing

• Support the execution of the audit programme: conduct regular internal audits, produce reports, support root cause analysis of NCRs, and track follow‑on actions through to completion.
• Identify areas of risk to the business and support the implementation of effective mitigation measures where required.
• Enhance quality documentation, procedures, and processes in line with standards and regulations.
• Act as an observer during the execution of external audits on CPS.
• Monitor implementation of the Quality Plan across the business and verify that requirements are being met.
• Evaluate and provide feedback on tender reviews in terms of quality.
• Lead cross‑functional quality improvement initiatives and provide training so teams are better equipped to drive quality throughout the business.
• Promote a culture of quality excellence and continuous improvement; ensure lessons learned are captured and promote behaviours aligned with quality objectives.
• Take ownership of personal development goals and mentor team members in quality principles.

Who We’re Looking For

Qualifications, Skills, and Experience:

• A relevant professional qualification, ideally a Quality Assurance professional certified to ISO 9001 or similar, with a recognised UK institution.
• Proven experience in quality assurance, quality control, or process improvement roles within compliance contractual environments.
• Experience of auditing, report writing, root cause analysis, and managing non‑conformances.
• Strong knowledge of quality standards and methodologies (ISO 9001, Lean, Six Sigma).
• Strong stakeholder influencing and management skills.
• Experience in driving continuous improvement initiatives.

Inspiring : Champions curiosity and continuous improvement, role modelling change and managing risks to achieve project outcomes.

Energising: Role models positive and energised project focussed attitudes towards and continuous improvement.

Challenging : seeks and advocates improvements to add value and drive continuous performance.

Challengeable : Encourage a culture of skilled challenging and seek to understand and explore challenge to enable improvement.

Influencing : Builds commitment and consensus, and role models CPS leadership behaviours to deliver our goals.

Why Work for Us?

At Connect Plus Services (CPS), you’ll be part of a world‑class team maintaining and operating the M25, Europe’s busiest motorway. As a joint venture between Balfour Beatty, Atkins, and Egis, we play a vital role in keeping millions of journeys moving safely and efficiently.

A Career Like No Other

Working on the M25 offers unrivalled experience, challenges, and opportunities that no other highways project can provide. You’ll be exposed to cutting‑edge technology, large-scale infrastructure, and complex engineering solutions, making every day dynamic and rewarding.

Long‑Term Stability & Growth

With 15+ years remaining on this project, we offer career stability, professional development, and progression opportunities. Whether you’re looking to build new skills or take the next step in your career, we invest in your growth.

A Supportive & Inclusive Team

At CPS, your contributions matter. We foster a diverse, inclusive, and collaborative work environment where safety, innovation, and teamwork drive everything we do.

About us

CPS is a joint venture between Balfour Beatty, Atkins, and Egis.

At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business.

We have a UK Diversity and Inclusion Action Plan that includes targeted, proactive, measurable steps to ensure an inclusive culture.

We are committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

This is a hybrid role designed to fully maximise team collaboration on the project. We offer flexible working where you will typically be working from your base CPS office, Leatherhead, Dartford or South Mimms up to three days per week and two days from home.