Quality Assurance Senior Analyst

Clearwater People Solutions; Kings Hill; On-site; GBP 40,000 - 50,000; Full time

Job summary

A major not-for-profit organization in the UK is seeking a Quality Assurance Senior Analyst to complete quality assurance reviews and improve processes. The role includes managing quality control in various operations and adhering to regulatory standards. The ideal candidate will have relevant experience in Quality Assurance and strong communication skills.

Qualifications

• Sound knowledge of UK financial services regulatory environment.
• Experience in Quality Assurance and regulated services.
• Ability to provide feedback on quality matters.

Responsibilities

• Contribute to a Quality Control framework for Bank Operations.
• Complete quality assurance reviews on Bank Operations.
• Review case files and procedures for compliance.
• Identify risks and improve quality and efficiency.

Skills

Knowledge of UK financial services regulatory environment

Experience in Quality Assurance

Feedback on quality matters

Strong communication skills

Driving License

Job description

Our client, a market-leading not-for-profit organisation, is currently recruiting a Quality Assurance Senior Analyst to join their Quality Assurance team. The Quality Assurance Senior Analyst will be responsible completing quality assurance reviews to ensure policies and procedures are being followed and collaborate with colleagues to identify process and control improvements.

Key Responsibilities for the Quality Assurance Senior Analyst

• Contribute to a robust Quality Control framework to help manage Bank Operations activity, including Customer Service, Payments, and Financial Intelligence teams
• Complete quality assurance reviews on Bank Operations activity to ensure processes and policies have been adhered to
• Review case files, procedures, training documents, management information and governance
• Identify problem areas and risks associated with processes and make recommendations to improve quality and efficiency

Skills Required for the Quality Assurance Senior Analyst

• A sound knowledge of UK financial services regulatory environment
• Previous employment which includes Quality Assurance and regulated services
• Experience of providing feedback on quality matters
• Strong communication skills
• Driving License

Please apply as directed