Quality Assurance Senior Analyst

Clearwater People Solutions; England; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading not-for-profit organization in the UK is seeking a Quality Assurance Senior Analyst to complete quality assurance reviews and ensure adherence to policies. The ideal candidate will have strong knowledge of the UK financial services regulatory environment and previous Quality Assurance experience. This role involves contributing to a robust Quality Control framework and identifying areas for process improvement.

Qualifications

• Sound knowledge of UK financial services regulatory environment.
• Previous employment in Quality Assurance and regulated services required.
• Experience in providing feedback on quality matters essential.

Responsibilities

• Contribute to Quality Control framework managing Bank Operations.
• Complete quality assurance reviews on Bank Operations activity.
• Identify problem areas and recommend improvements to processes.

Skills

Knowledge of UK financial services regulatory environment

Experience in Quality Assurance

Strong communication skills

Driving License

Job description

Our client, a market-leading not-for-profit organisation, is currently recruiting a Quality Assurance Senior Analyst to join their Quality Assurance team. The Quality Assurance Senior Analyst will be responsible completing quality assurance reviews to ensure policies and procedures are being followed and collaborate with colleagues to identify process and control improvements.

Key Responsibilities for the Quality Assurance Senior Analyst:

• Contribute to a robust Quality Control framework to help manage Bank Operations activity, including Customer Service, Payments, and Financial Intelligence teams
• Complete quality assurance reviews on Bank Operations activity to ensure processes and policies have been adhered to
• Review case files, procedures, training documents, management information and governance
• Identify problem areas and risks associated with processes and make recommendations to improve quality and efficiency

Skills Required for the Quality Assurance Senior Analyst:

• A sound knowledge of UK financial services regulatory environment
• Previous employment which includes Quality Assurance and regulated services
• Experience of providing feedback on quality matters
• Strong communication skills
• Driving License

Please apply as directed!