Quality Assurance Officer - Healthcare

Optimum Care; Coleraine; On-site; GBP 80,000 - 100,000; Full time

Job summary

A health and care services provider in Coleraine is seeking a Quality Assurance Officer to ensure high standards of care delivery. The role involves supervising staff, providing client care, and meeting statutory requirements. Ideal candidates should have a minimum of 1 year experience in domiciliary care and be NISCC registered. The position offers a starting salary of £14.55 per hour along with a £500 joining bonus after six months.

Benefits

£500 Joining Bonus

Qualifications

• Minimum of 1 year of domiciliary care experience.
• Full driver's license and access to a car & car insurance.
• NISCC registered with maintenance of registration.
• Availability between the hours of business from 7am to 11pm.

Responsibilities

• Ensure high service delivery standards and compliance with statutory requirements.
• Report on client care issues and assist in resolution.
• Provide client care as needed.
• Train and support staff, fostering career growth.
• Liaise with clients and attend reviews as necessary.
• Participate in on-call duty during office closures.
• Complete records to required standards.
• Provide office cover when required.
• Attend weekly update meetings.
• Comply with company policies and legislative guidelines.

Skills

Domiciliary care experience

Full driver's license

NISCC registration

Availability from 7am to 11pm

Job description

We are seeking an individual to join our Coleraine team as a Quality Assurance Officer. Covering the Coleraine and surrounding areas, you will report to our Optimum Care office in Coleraine. This job role forms an integral and important part of our Quality and Governance Monitoring, ensuring that the standards we set are upheld and reflected in our client’s experience. Please see employer website for full job details & person specification.

Responsibilities

• Ensuring a high standard of service delivery, meeting all statutory requirements.
• Reporting any client care issues in relation to health and safety and assist with resolution.
• Providing care to clients when required.
• Training and development of staff, supporting new employees through their probationary period, and fostering career growth within the company.
• Liaising with clients and families and attending client reviews as required.
• Participating in rotational on-call duty during office closures (including bank holidays).
• Completion of records to the required standard.
• Providing office cover when required.
• Attending weekly update meetings with the Co‑Ordinator to ensure effective communication.
• Comply with company policies and procedures and legislative guidelines.

Skills and Qualifications

• Minimum of 1 year of domiciliary care experience.
• Full driver’s license and access to a car & car insurance in connection with business.
• NISCC registered.
• Maintain NISCC registration.
• Availability between the hours of business 7am to 11pm approx.

Further Information

£500 Joining Bonus (paid after 6 months in the role).

Salary: £14.55 per hour.

Contract Type: Permanent.

Weekly Hours: 39.

Worktime: Monday to Friday 9am to 5pm.

Closing Date: 24/12/2025.