Quality Assurance Officer

IOSH; Leicester; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

A leading occupational health organization in Leicester is seeking a Quality Assurance Officer to oversee the assessment of training providers and courses. This role offers a hybrid working model, where you will be required to work on-site at least 2 days a week. Ideal candidates should possess relevant qualifications and have a passion for maintaining high standards in training delivery.

Benefits

Hybrid working flexibility

25 days annual leave plus bank holidays

Private medical insurance

Salary sacrifice pension scheme

Performance-related pay scheme

Paid volunteering days

Employee Assistance Programme

Qualifications

• Detailed understanding of assessment, training, and auditing principles.
• Ability to constructively provide and receive feedback.
• Experience working collaboratively with stakeholders.

Responsibilities

• Assess and ensure quality assurance of training providers.
• Conduct quality checks on training courses and provide feedback.
• Support implementation of the Quality Framework.

Skills

Attention to detail

Solution focused problem-solving

Customer service skills

Education

Level 3 Award in Understanding the Principles and Practices of Assessment or Equivalent

Level 3 Health and Safety Qualification or Equivalent

Job description

Job Title: Quality Assurance Officer (Verification and Assessment Officer)

Salary: £27,000 - £29,000 pa (dependent on experience)

Hours per week: 35

Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week. The remainder of your working hours will be undertaken from home.

The successful applicant must have the pre-existing right to both live, and to work in the UK.

Closing date: 5 November 2025

Interview date: TBC

About the role

Here at IOSH we pride ourselves in promoting excellence in occupational health and safety. We offer a wide range of training programmes delivered by our approved training providers and it is vital that they meet our exacting standards.

We are seeking a dedicated and detail‑oriented individual to join our team as a Quality Assurance Officer. You will be responsible for assessment and quality assurance of our training providers, and the training they deliver, in accordance with established criteria and national standards.

Reporting to the Quality and Standards Business Partner, you will be assessing our IOSH direct delivery courses, undertaking specific quality checks, and providing constructive feedback, in the form of written reports, but on occasion, verbally to aid understanding.

This is a key role at IOSH and the opportunity to really shape the delivery of our services to our end users as well as enhancing and improving our Quality Framework.

What you'll bring

We are looking for someone with attention to detail, a passion for ensuring standards are adhered to and who can work independently and as part of a team. The individual needs to be able to listen to others, support colleagues and customers to ensure we offer excellent customer service. The individual needs to be able to confidently give and receive feedback.

Candidates must hold either a Level 3 Award in Understanding the Principles and Practices of Assessment and/or Level 3 qualification in Education and Training or Equivalent.

If you are a proactive individual with a passion for quality standards and assurance, we invite you to apply.

Essential criteria

• Knowledge and experience of assessment, training and auditing principles
• To have pragmatic & solution focussed problem‑solving skills to find innovative solutions where appropriate and the courage and ability to challenge practices where necessary by alerting your manager.
• Able to work collaboratively and build relationships with stakeholders and staff.
• Level 3 Award in Understanding the Principles and Practices of Assessment or Equivalent or Level 3 qualification in Education and Training or Equivalent
• Level 3 Health and Safety Qualification or Equivalent

What's in it for you?

We support our colleagues to bring their best selves to work, so they can deliver exceptional outcomes. We do this by offering a comprehensive benefits package, including:

• Hybrid working and flexibility to ensure a positive work‑life balance
• 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
• Private medical insurance and healthcare cash plan covered by IOSH
• Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
• Individual performance related pay scheme
• Up to five paid volunteering days per year
• Employee Assistance Programme to support you and your dependent's wellbeing

About us

The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals.

We understand that diversity of thought, culture, perspective, and background is essential to our vision. We believe in creating a personal environment where everyone is treated as they wish to be treated. At IOSH, you can be yourself, no matter who you are.

We are proud to be a disability confident employer, and are committed to offering an interview to disabled applicants who best meet the minimum essential criteria for the vacancy.

How to apply

To apply, you'll need an up‑to‑date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below.

If you have any queries about the role or require any reasonable adjustments to support you with the recruitment process please reach out to …

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.