Quality Assurance Manager - Legal Regulation Mat Leave Cover

Solicitors Regulation Authority; Metropolitan Borough of Solihull; Hybrid; GBP 43,000 - 48,000; Full time

Job summary

A regulatory authority is seeking a Quality Assurance Manager for a 12-month fixed term contract. This hybrid role involves leading quality assurance efforts, conducting case reviews, and engaging with senior stakeholders. The position requires analytical and communication skills, with a salary of £43,427 for Birmingham/Cardiff and £47,769 for London.

Qualifications

• Experience in a legal or regulatory environment.
• Strong communication skills with report drafting.
• Ability to work collaboratively with stakeholders.

Responsibilities

• Own and drive quality assurance across the organisation.
• Conduct case reviews and analyse results.
• Engage with stakeholders to understand quality assurance requirements.

Skills

Analytical skills

Decision-making

Communication skills

Complex case analysis

Job description

This is a 12-month fixed term contract (maternity leave cover). The successful candidate is expected to start in February 2026. The role The team is at the forefront of driving up standards, providing confidence to our key stakeholders in our regulatory activities. This is an exciting time to join as we are currently working on measuring the success of a large-scale Continuous Programme within our Investigation and Enforcement Directorate. As a Quality Assurance Manager, you will own, drive and optimise quality assurance in a consistent way across the organisation. You will be accountable for conducting case reviews, analysing results, and providing feedback to the organisation on identified trends and themes, ensuring delivery of the SRA's overall strategic objectives. You will work as a part of a team that is designed to improve consistency and efficiency. You will engage with senior stakeholders to build an understanding of requirements to build into the design and delivery of quality assurance activities. You will lead on identifying areas of efficiency and improvement including developing recommendations for operational teams. In addition, there are opportunities to undertake thematic work and provide consultancy services to other areas across the organisation to support with the development of QA frameworks. You will need strong analytical, judgment and communication skills. To understand more about what this might look like for you on a day-to-day basis, there is a 'Day in the life' of a Quality Assurance Manager at the bottom of the advert on our website. What's in it for you?

• The opportunity to be seen as a QA expert, working in a high-profile role and engaging with senior stakeholders.
• Have a part in shaping regulatory outcomes that help protect the public interest
• Apply your analytical and decision-making skills to review a wide range of regulatory outcomes
• Promote a culture of quality and continuous improvement
• Are you an individual with significant and practical experience of complex case analysis, with a practical understanding of the principles of Quality Assurance (QA)?
• Practical experience of complex case analysis in the legal or regulatory environment
• Track record of delivering solutions, taking accountability for the successful resolution of complex issues
• Experience of continuous improvement and quality assurance
• Strong communication skills with the ability to draft clear and concise reports and documents
• Able to work proactively and collaboratively with peers and stakeholders across the business
• This is a full-time role working 35 hours per week. This is a hybrid role. We are recruiting for this role in our Birmingham, Cardiff, and London offices. You will be based in the office nearest to your location, with the expectation of working 1-2 days a week in the office and the remainder of the week from home. If you are based in Cardiff or London, occasional travel will be required to Birmingham for team meetings or attendance at events. The salary offer for this role is £43,427 for Birmingham and Cardiff based and £47,769 for London based.