Quality & Assurance Manager

Yorkshire Water; Leeds; Hybrid; GBP 70,000 - 80,000; Full time

Benefits offered by this job

Private healthcare for self & partner

Annual bonus up to 20%

Pension up to 12% company contribution

25 days + 2 wellness days

Life assurance 4x pensionable salary

Retail savings scheme

Online GP service

Cycle to work scheme

Gym membership discounts

Job summary

Yorkshire Water is seeking a Quality and Assurance Manager within the Asset Delivery PMO Team in Leeds. You will lead the Quality Management System, drive second-line assurance, governance and controls across a multi-billion pound capital programme, and shape PMO maturity while providing confidence to executives that investments are delivered in a controlled, compliant and auditable manner.

You will collaborate with Engineering, Commercial, Finance and Regulation teams, guide senior leadership

Qualifications

• Significant leadership experience in PMO, governance, assurance or quality roles.
• Experience delivering governance and assurance within large investment programmes.
• Proven leadership of multidisciplinary teams and managers.
• Strong understanding of project, programme and portfolio management disciplines.
• Experience developing and implementing quality management systems and governance frameworks.
• Knowledge of assurance methodologies, audit processes and control environments.
• Excellent stakeholder management and influencing skills.
• Ability to communicate complex information to senior leadership audiences.

Responsibilities

• Own the Programme Delivery end-to-end lifecycle and develop the Asset Delivery Way.
• Develop and maintain PMO Quality Management System and monitor compliance.
• Lead the PMO's independent second-line assurance across programmes and projects.
• Develop risk-based assurance plans for governance and delivery readiness.
• Lead governance supporting investment decision making across the capital programme.
• Lead programme support and administration teams delivering core PMO services.
• Ensure effective management of project documentation and records.
• Lead, motivate and develop a multidisciplinary team.
• Advise Head of PMO and Asset Delivery leadership; build cross-functional relationships.

Skills

PMO leadership

Governance & assurance

Quality management

Stakeholder management

Leadership of multidisciplinary teams

Analytical problem solving

Communication with senior leadership

Tools

MSP

PRINCE2

APM PMO

Job description

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Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience, 3a, £70,000 - £80,000
• Annual incentive related bonus (up to 20% of salary)
• Private healthcare for self and partner (if applicable)
• Attractive pension scheme (up to 12% company contribution)
• 25 days annual leave plus bank holidays – plus two extra wellness days!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Based at Leeds Valley Park. Hybrid working

Work type: Permanent. 37 hours per week, typically 2 - 3 office / on-site days / week.

We have an exciting opportunity for a Quality and Assurance Manager to join the Asset Delivery PMO Team at Yorkshire Water and be a part of helping Yorkshire Water provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Asset Delivery PMO is a key part of how we plan to meet the changing expectations of customers and regulators.

In AMP8 Asset Delivery PMO will support a multi-billion-pound programme of capital investment across YW’s clean and wastewater assets. The Capital Programme is bigger and more complex than ever and it’s an exciting time to be part of doing right by customers and the environment.

The Quality and Assurance Manager will play a critical role in the successful delivery of the portfolio working with other key specialisms in the PMO and as a member of the PMO Senior Leadership Team.

The role establishes and maintains a robust Quality Management System (QMS), ensuring consistent application of delivery processes, effective governance controls, readiness assessments, project assurance reviews, and the capture of lessons learned across the capital programme lifecycle.

As a member of the PMO Senior Leadership Team, the Quality and Assurance Manager will shape and embed best practice, drive improvements in PMO maturity, and provide confidence to executive stakeholders that investments are being delivered in a controlled, compliant and auditable manner.

Where you fit in:

As our Quality and Assurance Manager for the Asset Capital Programme you will be pivotal in Quality Management System leadership, second line assurance, Governance and controls, and the PMO services which underpin the successful operation of the programme:

You will:

• Own the Programme Delivery End to end lifecycle and continuously develop ‘The Asset Delivery Way’, establishing, maintaining and improving programme processes, procedures, standards and guidelines
• Own and continuously develop the PMO Quality Management System, including monitoring compliance
• Lead the PMO's independent second-line assurance function across programmes and projects.
• Develop and implement risk-based assurance plans covering governance, controls, delivery readiness and process compliance.
• Lead the governance function supporting investment decision making across the capital programme.
• Lead the programme support and administration teams providing core PMO services
• Ensure effective management of project documentation, technical meeting administration, action tracking and programme records.
• Lead, motivate and develop a multidisciplinary team.
• Act as a trusted advisor to the Head of PMO and wider Asset Delivery leadership team.
• Build strong relationships across Programme Delivery, Engineering, Commercial, Finance, Asset Planning, Regulation and Strategic Programmes, influence stakeholders at all levels to drive adoption of standards, controls and governance expectations.

What skills & qualifications you will need:

• Significant experience in senior leadership in PMO, governance, assurance or quality management roles.
• Experience of delivering governance and assurance within large investment programmes.
• Proven leadership of multidisciplinary teams and managers.
• Strong understanding of project, programme and portfolio management disciplines.
• Experience developing and implementing quality management systems and governance frameworks.
• Strong knowledge of assurance methodologies, audit processes and control environments.
• Excellent stakeholder management and influencing skills.
• Strong analytical and problem-solving capability.
• Ability to communicate complex information to senior leadership audiences.

You will also benefit from having:

• Experience within utilities, infrastructure, construction or other regulated industries.
• Understanding of P3M3, MSP, PRINCE2, APM PMO or equivalent delivery frameworks.
• Experience working within organisations managing portfolios exceeding £1bn.
• Internal audit, assurance or quality qualifications.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?

Accessibility

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Just a heads-up! We might start interviewing and close the position early, based on the response. To make sure you’re considered, please send in your application as soon as you can.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.