Quality Assurance Lead - Edmonton

Coca-Cola Europacific Partners; Greater London; On-site; GBP 65,000 - 85,000; Full time

Benefits offered by this job

5% annual bonus

Excellent pension scheme

Share plan

25 days holiday + bank holidays

Learning & Development opportunities

2 paid volunteering days per year

Private medical & dental options

Buy & sell annual leave

Job summary

Coca-Cola Europacific Partners is seeking a permanent Quality & Food Safety Leader to champion high standards across operations in the UK. You will lead teams, drive continuous improvement, and ensure compliance with global and customer requirements for safety and quality.

You will oversee audits, manage CAPAs, analyse KPIs, and collaborate with Engineering and Operations to embed quality in new product introductions and technology deployments.

Qualifications

• Degree preferred in science or food science.
• Experience in FMCG manufacturing or related industry.
• Knowledge of food safety standards and regulatory requirements.
• FSSC 22000 knowledge would be advantageous but not essential.
• HACCP knowledge is required or strongly preferred.

Responsibilities

• Lead and develop teams to deliver quality and food safety performance.
• Promote a strong quality culture across operations and ensure compliance with standards and regulations.
• Oversee and close out customer complaints through root cause analysis and CAPAs.
• Monitor KPIs and drive improvements in quality and safety performance.
• Coordinate internal, external, customer, and regulatory audits and audits readiness.
• Implement corrective actions from audits, complaints, and non-conformances.
• Collaborate with Engineering, Technology and Operations on new products and process improvements.
• Drive operational excellence and problem-solving initiatives for sustained gains.
• Investigate quality and food safety incidents and verify long-term corrective actions.
• Partner with stakeholders to align on quality objectives and risk management.

Skills

FMCG experience

Quality & food safety knowledge

HACCP knowledge

Regulatory standards knowledge

Education

Degree in Science / Food Science

Job description

Contract - Permanent

Closing date - 9th November 2026

Benefits

• 5% annual bonus
• Excellent pension scheme
• Share plan
• 25 days holiday + bank holidays
• Learning & Development opportunities
• 2 paid volunteering days per year
• Option to purchase private medical & dental
• Option to buy & sell annual leave

Job Purpose

To champion quality and food safety across your operations area by leading people, improving processes and driving a culture of continuous improvement, ensuring every product meets the highest standards of safety, quality and customer satisfaction

Key Responsibilities

• Lead, support, and develop business unit teams to deliver exceptional quality and food safety performance, fostering a culture of accountability, engagement, and continuous improvement.
• Promote and maintain a strong quality and food safety culture across all operational areas, ensuring compliance with company standards, customer requirements, industry regulations, and food safety legislation.
• Manage the end-to-end customer complaints process, ensuring timely investigation, robust root cause analysis, implementation of effective corrective and preventive actions, and prevention of recurrence.
• Monitor, analyse, and drive improvements in quality and food safety performance through the effective management of key performance indicators (KPIs), identifying trends and implementing actions to address performance gaps.
• Support and coordinate all Quality and Food Safety audits, including internal, external, customer, and regulatory audits, ensuring operational readiness and timely closure of audit findings.
• Develop, implement, and monitor action plans arising from audits, complaints, non-conformances, and quality performance reviews to ensure sustained improvement.
• Collaborate with Engineering, Technology, and Operations teams to support new product introductions, capital investment projects, process improvements, and the implementation of new technologies and equipment, ensuring quality and food safety requirements are embedded throughout.
• Drive continuous improvement initiatives using problem-solving methodologies and Operational Excellence principles to enhance product quality, food safety, operational efficiency, and customer satisfaction.
• Lead investigations into quality and food safety incidents, ensuring root causes are identified and corrective actions are implemented effectively and verified for long-term sustainability.
• Support cross-functional Operational Excellence and continuous improvement projects, providing quality and food safety expertise to deliver sustainable business improvements.
• Build strong relationships with internal and external stakeholders to ensure alignment on quality and food safety objectives, standards, and business priorities.
• Ensure quality and food safety risks are identified, assessed, and managed appropriately, driving a proactive approach to risk reduction and compliance across the operation.

Skills and Essentials:

• Degree in a Science, Food Science or related discipline is preferred
• Experience working within an FMCG manufacturing environment, operations, ideally within the beverage or food industry.
• Knowledge of food safety and quality standards
• Knowledge and understanding of FSSC 22000 standards would be great not essential
• HACCP knowledge