Quality Assurance Engineer

The Weir Group; Todmorden; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading global engineering company is seeking a Quality Assurance Engineer in Todmorden to manage customer complaints and ensure compliance with ISO 9001. This role involves root cause analysis, corrective actions, and supporting quality improvement initiatives. The ideal candidate will have a degree in Engineering or Quality Management and experience with ISO standards. Join a team committed to safety, quality, and inclusivity in a dynamic work environment.

Benefits

Health and Wellness support

Career growth opportunities

Inclusive work environment

Qualifications

• Degree in Engineering, Quality Management, or related discipline, or equivalent experience.
• Proven experience in customer complaint handling and corrective action implementation.
• Strong knowledge of ISO 9001 Quality Management Systems and audit processes.

Responsibilities

• Manage customer complaints ensuring timely resolution and root cause analysis.
• Maintain ISO 9001 QMS compliance at the Todmorden site.
• Analyze quality performance data and drive continuous improvement initiatives.
• Support mastering system development projects to enhance quality processes.

Skills

Customer complaint handling

Root cause analysis

Continuous improvement

ISO 9001 knowledge

SAP QM proficiency

Education

Degree in Engineering or Quality Management

Job description

Job Title: Quality Assurance Engineer

Location: Todmorden, UK
Reports to: Regional Quality Manager, EMECA

Role Purpose:

The Quality Assurance Engineer will be primarily responsible for managing customer complaints across the WME & METCA regions, ensuring timely resolution, root cause analysis, and implementation of corrective actions. Additionally, the role will support the implementation and maintenance of the ISO 9001 Quality Management System (QMS) at the Todmorden site.

What we offer:

• Health & Wellbeing: As a global organisation there isn’t one single solution that will enable us to take a proactive approach to our health and wellbeing. We have built a Health and Wellness framework focusing on Culture & Leadership, Safety & Environmental, Mental Wellbeing, Physical Wellbeing, Digital Wellbeing and Financial Wellbeing for different parts of the business to bring to life in a way that is most meaningful for them.
• Grow your Own Way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must go down. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.
• Be You and Belong: Weir is a welcoming, inclusive place, where everyone's contribution is recognised and all employees are encouraged to innovate, collaborate and be themselves.

Key Responsibilities:

• Manage customer complaints across WME & METCA regions, ensuring timely resolution, root cause analysis, and implementation of corrective actions.
• Maintain and improve ISO 9001 QMS compliance at the Todmorden site, supporting audits and corrective actions.
• Analyze quality performance data and drive continuous improvement initiatives to reduce complaint recurrence.
• Support mastering system development projects (e.g., SAP, Fiori, SharePoint) to enhance quality processes and reporting.
• Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

• Degree in Engineering, Quality Management, or related discipline, or equivalent experience.
• Proven experience in customer complaint handling, root cause analysis, and corrective action implementation.
• Strong knowledge of ISO 9001 Quality Management Systems and audit processes.
• Strong background in manufacturing processes with proficiency in SAP QM.

We are Weir! Founded in 1871, Weir engineers solutions that improve safety, efficiency and sustainability – helping to provide the essential resources needed by a growing world. We are a global family. We are proud of our unique blend of talent, technology and culture. We are here to inspire you to do the best work of your life!

For additional information about what it’s like to work at Weir, please visit our Career Page.

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.