Quality Assurance Customer Advisor

Stirling Warrington; Overthorpe; On-site; GBP 27,000 - 33,000; Full time

Job summary

A reputable company in the United Kingdom seeks a Quality Assurance Customer Advisor to manage customer documentation and ensure compliance with specifications. You will collaborate with various departments to provide accurate information and maintain documentation for the quality assurance process. Strong communication skills and experience with CRM/quality assurance are preferred. Salary up to £32,500, with excellent benefits and progression opportunities.

Benefits

Progression paths within the business

Leading company within the industry

Job Security

Company Pension

Qualifications

• Strong problem-solving and organisational skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills, with high attention to detail.
• Background in Quality Assurance, Customer Documentation, or Specification Management is preferred.

Responsibilities

• Complete and manage customer documentation requests, including site approval questionnaires and product specifications.
• Review, update, and maintain specifications on customer platforms within agreed deadlines.
• Maintain accurate customer information and communicate directly with customers when required.

Skills

Problem-solving skills

Organisational skills

Excellent communication skills

Attention to detail

Tools

Microsoft Office

SAP

CRM

Job description

Quality Assurance Customer Advisor

Location: Banbury

Shifts: Days 8am-4pm

Salary: Up to £32,500 (Depending on experience)

Benefits: Progression paths within the business, Leading company within the industry, Job Security, Company Pension.

Responsibilities

• Complete and manage customer documentation requests, including site approval questionnaires and product specifications.
• Review, update, and maintain specifications on customer platforms within agreed deadlines.
• Populate, organise, and manage internal Quality Assurance documentation, including product statements, specifications, and procedures, ensuring accuracy and accessibility.
• Maintain accurate customer information and communicate directly with customers when required.
• Collaborate with Customer Care, Quality, and Corporate functions to ensure consistent and accurate information delivery.
• Support compliance activities, internal audits, and documentation reviews as needed.

Experience

• Strong problem-solving and organisational skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills, with high attention to detail.
• Proficient in Microsoft Office, Experience with SAP, or other CRM.
• Background in Quality Assurance, Customer Documentation, or Specification Management is preferred.
• An understanding of food manufacturing would be beneficial.

For more information on the Quality Assurance Customer Advisor contact Ewan at Stirling Warrington