Quality Assurance & Compliance Executive – Hybrid

Agena Group; Lancing; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free onsite parking

Hybrid work after probation

Training and development

Employee Assistance Programme

Cycle to work scheme

EV charging points

Job summary

Agena Group is seeking a dedicated Quality & Assurance Executive to help develop and implement QA policies, monitor performance metrics and ensure regulatory compliance across operations. The role supports the team in maintaining consistent quality and driving improvements.

You will conduct QA on work from the Validations, Complaints, Customer Services and Appeals teams, analyse metrics, and collaborate with multiple departments to raise standards and deliver reliable service for customers in

Qualifications

• Detail-oriented individual who can process detailed information accurately.
• Effective communication and proactive approach.
• Supportive team player mindset.
• DBS check required with satisfactory disclosure.

Responsibilities

• Conduct quality assurance on work from the Validations, Complaints, Customer Services and Appeals teams.
• Maintain consistency of QA across tasks.
• Assist in analysing quality performance metrics.
• Assist in creating and maintaining QA policies and procedures.
• Identify areas for improvement across QA and other departments.
• Collaborate with departments on processes and quality improvement.

Skills

Detail-oriented

Effective communication

Proactive

Team support

Job description

Agena Group is seeking a dedicated Quality & Assurance Executive to help develop and implement QA policies, monitor performance metrics and ensure regulatory compliance across operations. The role supports the team in maintaining consistent quality and driving improvements.

You will conduct QA on work from the Validations, Complaints, Customer Services and Appeals teams, analyse metrics, and collaborate with multiple departments to raise standards and deliver reliable service for customers in