Quality Assurance Coach: Process Improvement & Coaching

Imserv Europe Ltd; Milton Keynes; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading energy data services provider located in Milton Keynes is seeking a skilled individual to manage workload and enhance service delivery. Responsibilities include process improvement, supporting team leaders, and ensuring customer satisfaction. Candidates should have experience with Microsoft Office and strong communication skills. The company values diversity and aims to promote an inclusive workplace. A competitive salary of £30,000 - £33,000 per annum is offered for this full-time role.

Qualifications

• Experience of coaching is desirable.
• A high level of computer and system literacy.
• Able to work in a complex environment with conflicting demands.

Responsibilities

• Suggest and implement process improvements.
• Manage own workload ensuring all tasks are completed on time.
• Support Team Leaders and Customer Event Managers with reporting.

Skills

Proven experience using Microsoft office packages

Clear communication skills

Customer focused

Good problem-solving skills

Ability to influence and motivate

Job description

A leading energy data services provider located in Milton Keynes is seeking a skilled individual to manage workload and enhance service delivery. Responsibilities include process improvement, supporting team leaders, and ensuring customer satisfaction. Candidates should have experience with Microsoft Office and strong communication skills. The company values diversity and aims to promote an inclusive workplace. A competitive salary of £30,000 - £33,000 per annum is offered for this full-time role.