Quality Assurance Assistant

Care Plus Group; Grimsby; On-site; GBP 26,000 - 29,000; Full time

Job summary

A local health service provider in Grimsby seeks a Quality Assurance Assistant to support the governance and quality assurance agenda. The role involves managing compliance with regulatory requirements and monitoring quality systems. Ideal candidates will have experience in data management and knowledge of Quality Assurance frameworks. Competitive salary and flexible working offered.

Benefits

Contributory pension scheme

CPD/development opportunities

Family friendly working policies

Qualifications

• Experience in maintaining information systems, databases, and Excel spreadsheets.
• Level 3 IT qualification or equivalent experience required.
• Previous knowledge in Health and Social Care sector preferred.

Responsibilities

• Support delivery of governance and quality assurance agenda.
• Manage CQC regulation compliance and notifications.
• Monitor compliance with NICE Guidance and alerts.

Skills

Data manipulation and management

Effective communication skills

Knowledge of Quality Assurance Systems

Analytical skills

Customer care skills

Education

HNC/HND or equivalent experience

GCSE A-C in English and Mathematics

Level 3 IT qualification

Tools

Excel

SystmOne

Job description

The Quality, Regulation and Improvement Team deliver a crucial HQ function for the organisation. The Team is responsible for ensuring that Care Plus Group has in place efficient and effective Governance arrangements that provide assurance to the Care Plus Group Board and wider stakeholders. The team work with leadership, managers and staff across the organisation to ensure adherence to a robust quality management framework in line with ISO 9001 Quality Management, PSIRF, incorporating several quality improvement measures including:

• Incident, accident, complaints, non-conformance management including the management of Serious Incidents and compliments
• Audit Programme: clinical/non-clinical and ISO 9001 process approach reviews and audit
• Compliance with Regulatory Bodies i.e. Care Quality Commission (CQC)
• Management of staff, volunteer, student, customer and service user feedback
• Management of alerts, including CAS, NICE Guidance etc.
• Continuous service improvement and development
• Reporting: quality accounts, trend analysis, audit, feedback etc.
• Project and programme management
• Utilisation of Canva Infographics, InPhase Oversight and SystmOne

Please note that Care Plus Group is not currently registered to sponsor applicants from outside the EU and EEA.

Main duties of the job

Quality Assurance Assistant

30 hrs a week

Permanent

Range4 £26,416 - £28,182 pro rata per annum - you will be appointed on a fixed point within the range.

Working as part of a dynamic team to support the delivery of CPGs governance and quality assurance agenda, you will work with the Quality Assurance Officer and Quality, Regulation & Improvement Manager providing assistance with all aspects of regulation, alerts and support the incident process for the organisation. Supporting the organisation meeting its requirements for CQC regulation by the full management of notification processes and submission, ensuring that compliance is maintained at all times. You will co-ordinate NICE Guidance compliance, CAS and Field Notice Alerts and provide ongoing monitoring through the Quality Improvement (QI) system modules and elevate to the Quality Assurance Officer/Manager where necessary.

You will also monitor and track all actions especially overdue actions with service leads/Heads of Service.

It is essential you have:

• Proven experience in maintaining and manipulating information systems including databases and excel spreadsheets
• Educated to HNC/HND, foundation degree level or equivalent experience
• Level 3 IT qualification or equivalent experience
• The ability to accurately manipulate data/data management and compile various reports
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• The ability to handle a demanding workload and meet tight deadlines.

For an informal discussion please contact MeganJohnson on 01472 266966

About us

Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff.

We consistently deliver high quality innovative services across NEL in Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.

We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement.

We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.

Job responsibilities

The job description is attached as a separated document with the person specification please refer to this for more information.

Person Specification

Other

• Flexible approach to duties and working arrangements and able to travel within and beyond NEL as required.
• Professional approach.
• Ability to demonstrate commitment to CPG core values.

Qualifications

• Educated to HNC/HND, foundation degree level or equivalent experience in relevant field
• GCSE A-C in English and Mathematics
• Level 3 IT qualification or equivalent experience that includes Excel
• Educated to Degree level.

Knowledge and Skills

• Knowledge of Quality Assurance Systems
• Knowledge of CQC Fundamental Standards.
• Effective verbal, written and communication skills at all levels.
• Customer care skills.
• Demonstrate diplomacy and tact at all times.
• Ability to work as a team player and on own initiative unsupervised.
• Ability to work to strict deadlines.
• Ability to analyse and interpret data.
• Ability to process sensitive and complex information.
• Ability to write reports.
• Competent in the use of digital systems including but not limited to Microsoft Office packages (particularly Excel) and databases).
• Contributing to policy and procedure writing.
• Ability to handle sensitive and confidential information appropriately and maintain confidentiality at all times.
• Knowledge of financial system NAV.
• Knowledge of Incident Report System.
• Previous knowledge/experience within the Health and Social Care sector.

Experience

• Proven experience in maintaining and manipulating information systems including but not limited to databases and excel spreadsheets.
• Proven experience of producing low level reports.
• Experience of working with people at different levels.
• Experience of SystmOne.
• Experience of an incident reporting system
• Experience of quality improvement system

£26,416 to £28,182 a year you will be appointed on a fixed salary point within the range