Quality Assurance Assessor

Greenhouse Software, Inc.; Manchester; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salaries & progression

Generous annual leave

Enhanced family leave

Techscheme for tech purchases

Eyecare vouchers

Smart Health 24/7 GP access

Dental insurance

Critical illness cover

Job summary

Lookers seeks a Quality Assurance Assessor to review finance and insurance sales, check deal files, and understand customer experiences across dealership networks. The role involves outbound calls, evidence-based findings, and collaboration to improve processes and outcomes.

You will switch between tasks in a fast-paced, remote-enabled team while staying thorough, organised and accurate, with occasional travel to Lookers dealerships.

Qualifications

• FCA knowledge relevant to consumer finance and insurance is essential.
• Excellent verbal communication when calling customers to understand experiences.
• Strong attention to detail to compare documents, figures and information across systems.
• Ability to prioritise, switch between tasks and work efficiently without compromising accuracy.
• Clear written and verbal communication with a calm, professional approach in challenging conversations.

Responsibilities

• Review deal files, documents and system records for accuracy and completeness.
• Call customers to check their understanding and experience of the sales process.
• Assess mystery shop visits and record clear, evidence-based findings.
• Identify recurring issues and raise concerns affecting customer outcomes.
• Explain findings professionally to colleagues and help resolve queries.
• Manage workload across different tasks, systems and deadlines.

Skills

FCA knowledge

Outbound calls

Attention to detail

Time management

Effective communication

Remote teamwork

Motor trade experience

QA/compliance experience

Finance & insurance review

Job description

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Quality Assurance Assessor

Location: Hybrid (Remote, with occasional travel to a Lookers dealership)

Contract: Permanent, full-time

We’re looking for a Quality Assurance Assessor to help us review finance and insurance sales across Lookers. You’ll check deal files and customer interactions, make outbound calls to understand customers’ experiences, and assess mystery shop visits. Your findings will help us spot errors, improve processes and support good customer outcomes.

This is a busy role with several workstreams running at once. You’ll need to switch between tasks, manage deadlines and work across multiple systems used by different dealerships and areas of the business. We’re looking for someone who can work at pace while remaining thorough, organised and accurate.

What you’ll do

• Review deal files, documents and system records for accuracy and completeness.
• Call customers to check their understanding and experience of the sales process.
• Assess mystery shop visits and record clear, evidence-based findings.
• Identify recurring issues and raise concerns that could affect customer outcomes.
• Explain findings professionally to colleagues across the business and work with them to resolve queries.
• Manage your own workload across different tasks, systems and deadlines.

What you’ll bring

• A working knowledge of FCA requirements relevant to consumer finance and insurance. This is essential.
• Confidence in making outbound customer calls and asking clear questions.
• Strong attention to detail, including the ability to compare documents, figures and information across systems.
• The ability to prioritise, switch between tasks and work efficiently without compromising accuracy.
• Clear written and verbal communication, with a calm and professional approach to challenging conversations.
• The ability to work independently as part of a remote team, take ownership of your work and respond constructively to feedback.
• Motor trade experience would be helpful, but it isn’t essential. We’re interested in candidates who can apply their regulatory knowledge, enjoy detailed work and want to make a difference to customers’ experiences.
• motor trade experience
• experience in a QA or compliance role
• experience reviewing finance and insurance sales or customer interactions

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health - 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing

• MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application issuccessful,we will conduct relevant employment checks prior to you commencing employment with us.Thesewill includeverifying your recent employment, address, credit historyandastandardcriminal recordcheck. For roles that require you to drive, adriving licence checkwill also be carried out.Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.