Quality Assurance and Technical Specialist

Reed Talent Solutions; Kempston; Remote; GBP 38,000 - 45,000; Full time

Job summary

A financial guidance organization seeks a Pensions Quality Assurance & Technical Specialist to ensure the accuracy of pension guidance, respond to technical queries, and stay ahead of industry changes. This remote role values expertise in pensions law and effective communication skills. Candidates will have a commitment to personal development and producing clear technical content.

Benefits

Generous Annual Leave – 30 days plus Bank Holidays

Pension scheme – contributions matched 2 to 1

Interest-free loan for season tickets

Cycle to work Scheme

Subsidised eye test & flu jabs

Life assurance scheme

Paid volunteering (2 days a year)

Recognition Scheme

Discounts portal to numerous retailers

Qualifications

• Deep knowledge of pensions' law and practice across various arrangements.
• Understanding of wider retirement issues and non-pension assets.
• Ability to translate complex topics into clear language.
• Commitment to ongoing personal and professional development.
• Track record of producing clear technical communications.

Responsibilities

• Ensure services are technically accurate and meet customer standards.
• Answer technical queries from Pensions Guidance specialists.
• Anticipate new developments in the pensions industry.
• Update the technical accuracy of pensions guidance content.
• Contribute to quality assurance plans for continuous improvement.

Skills

Knowledge of pensions law and practice

Understanding of retirement issues

Public communication skills

Technical communication

Commitment to personal development

Job description

Pensions Quality Assurance & Technical Specialist

c.£44,935 per annum

Permanent

Remote Working

Are you a pensions enthusiast with an eye for detail? Join our team as a Quality Assurance & Technical Specialist! At MaPS, they’re all about precision. As a Quality Assurance expert, you’ll ensure our pension guidance is as accurate as a Swiss watch. Dive into a world of technical queries, stay ahead of industry changes, and help us deliver top‑notch service.

The Quality Assurance & Technical Specialist (QATS) will report directly to Pensions Quality Assurance & Technical Manager. In this role you will be responsible for the following;

• Ensuring that services are technically accurate and meet an agreed set of customer service standards
• Answer technical queries from our Pensions Guidance specialists about all and any aspects of pensions
• Anticipating upcoming topics by picking up on new developments across the pensions industry
• Update the technical accuracy of pensions guidance content and information products
• Attend meetings and workshops etc., within the scope of the role
• Contribute to the technical learning and development strategy and help to deliver the quality assurance plan, both of which deliver continuous improvement to the organisation

You will need to demonstrate the following skills and experience;

• A deep and wide knowledge of pensions’ law and practice across a broad range of pension arrangements, occupational, personal, and state pension
• An understanding and appreciation of wider retirement issues and non‑pension assets, including state benefits
• Must be good at dealing with members of the public, translating complex ideas and topics into clear English
• A commitment to on‑going personal and professional development; we may require you to undertake training within the scope of the role
• A successful track record of producing clear, technical communications

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves to our values: -

• Caring
  We care about our colleagues and people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and make a positive societal impact.

About MaPS

At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high‑quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

About our people

We aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people’s lives. We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS’ objectives, values, and vision. It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to “bring their whole selves to work.”

By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.

What Money and Pensions Service can offer you?

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest‑free loan to help you buy season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye test & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

The Money and Pensions Service (MaPS) is an arm’s‑length body sponsored by the Department for Work and Pensions. This role is to be appointed under MaPS Terms & Conditions. Full details on the T&C’s are found https://maps.org.uk/

Our policy requires that selection for appointment to MaPS is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: [e-mail]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

If you’re already a MaPS employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing [e-mail].