Quality Assurance And Technical Specialist

Reed Talent Solutions; Bedford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment service in the UK is seeking a Quality Assurance & Technical Specialist to ensure technical accuracy in services and assist with pension guidance. The ideal candidate will have a deep understanding of pensions law, excellent communication skills, and a commitment to ongoing professional development. This role offers generous annual leave and a supportive workplace culture.

Benefits

30 days annual leave plus Bank Holidays

Pension contributions matched 2 to 1

Interest-free loan for season tickets

Cycle to work scheme

Life assurance scheme

Qualifications

• Deep knowledge of pensions’ law across various arrangements.
• Understanding non-pension assets and retirement issues.
• Good public interaction skills.

Responsibilities

• Ensure services are technically accurate.
• Answer technical queries from specialists.
• Update technical accuracy of guidance content.
• Contribute to technical learning and development.
• Participate in meetings and workshops.

Skills

Knowledge of pensions’ law and practice

Ability to communicate complex ideas

Commitment to personal development

Experience in technical communications

Job description

Job Summary

The Quality Assurance & Technical Specialist (QATS) will report directly to the Pensions Quality Assurance & Technical Manager. In this role you will be responsible for ensuring that services are technically accurate, meet agreed customer service standards, answer technical queries from our Pensions Guidance specialists, anticipate upcoming topics, update the technical accuracy of guidance content and information products, attend meetings and workshops within the scope of the role, and contribute to the technical learning and development strategy.

Responsibilities

• Ensuring that services are technically accurate and meet an agreed set of customer service standards
• Answer technical queries from our Pensions Guidance specialists about all and any aspects of pensions
• Anticipating upcoming topics by picking up on new developments across the pensions industry
• Update the technical accuracy of pensions guidance content and information products
• Attend meetings and workshops, etc., within the scope of the role
• Contribute to the technical learning and development strategy and help to deliver the quality assurance plan, both of which deliver continuous improvement to the organisation

Skills and Experience

• A deep and wide knowledge of pensions’ law and practice across a broad range of pension arrangements, occupational, personal, and state pension
• An understanding and appreciation of wider retirement issues and non‑pension assets, including state benefits
• Must be good at dealing with members of the public, translating complex ideas and topics into clear English
• A commitment to on‑going personal and professional development; we may require you to undertake training within the scope of the role
• A successful track record of producing clear, technical communications

Values

• Caring – We care about our colleagues and people whose lives we are here to transform.
• Connecting – We will transform lives through our ability to make positive connections.
• Transforming – We are committed to transforming lives and making a positive societal impact.

About MaPS

MaPS helps people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we ensure customers can access high‑quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

Inclusive Working Environment

We foster a genuinely diverse and inclusive organisation, encouraging people of all backgrounds to bring their whole selves to work. Our environment embraces ethnic diversity, gender balance, zero gender pay gap, and active networks for LGBTQ+, neurodiversity, women’s health, men’s health, and other diversity groups.

Benefits

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest‑free loan to help you buy season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye test & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

Recruitment Principles

The Money and Pensions Service (MaPS) is an arm’s‑length body sponsored by the Department for Work and Pensions. Selection for appointment to MaPS is on merit, based on fair and open competition, in line with the Civil Service Commission’s Recruitment Principles.