Quality Assurance and Market Oversight Officer

South Tyneside Council; South Shields; On-site; GBP 34,000; Full time

Job summary

A local government authority in South Shields is seeking a Quality Assurance and Market Oversight Officer. The role involves planning and delivering quality assurance visits in Adult Social Care and supporting safeguarding activities. Candidates should have a strong understanding of quality assurance within social care. This position offers a salary of £33,699 per year and an excellent benefits package.

Benefits

Excellent benefits package

Qualifications

• Good understanding and experience of quality assurance within a social care context or related field.
• Ability to effectively plan and deliver quality assurance activities and assess outcomes.

Responsibilities

• Plan and deliver quality assurance visits across commissioned services in Adult Social Care.
• Support the Provider Concerns process and assist with safeguarding activity.

Skills

Quality assurance experience

Effective planning

Outcome assessment

Job description

Quality Assurance and Market Oversight Officer

Location: Commissioning, Assurance and Reform, Town Hall, South Shields

Salary: £33,699 pa

Overview

We are seeking an individual with a good understanding and experience of quality assurance within a social care context or related field. You will be able to effectively plan and deliver quality assurance visits with assessed outcomes across the range of commissioned services in Adult Social Care both in the borough and on occasions within the wider North East region. You will also play a key role in supporting the Provider Concerns process and in any identified safeguarding activity. This is a fantastic opportunity to further develop the quality of the commissioned offer for people in receipt of care and support.

Responsibilities

• Plan and deliver quality assurance visits with assessed outcomes across commissioned services in Adult Social Care within the borough and, on occasions, the wider North East region.
• Support the Provider Concerns process and assist with safeguarding activity as identified.

Qualifications and Experience

• Good understanding and experience of quality assurance within a social care context or related field.
• Ability to effectively plan and deliver quality assurance activities and assess outcomes.

Additional Information

• We offer an excellent benefits package and further information is available here: www.southtyneside.gov.uk/workinghere
• South Tyneside Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. An Enhanced Disclosure and Barring Service (DBS) disclosure and other relevant pre-employment checks will be sought.
• For posts where there is a requirement to work in or enter a Care Quality Commission Regulated Care Home (CQC) it would be preferred but optional that you have been fully vaccinated against COVID-19 (unless medically exempt) as a condition of employment.
• We do not currently offer skilled worker visa sponsorship.
• Privacy Notice: https://southtyneside.gov.uk/article/2780/Privacy-notice-for-job-applicants
• Closing date: Noon, 24 November 2025. Interviews will take place on 9 December 2025.
• For an informal discussion about this post, contact Natalie Patterson, Support Co-ordination Manager, on 0191 4247290 or [e-mail]