Quality Assurance Analyst

AXA UK; Ipswich; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading insurance company in the United Kingdom is seeking a Quality Assurance Analyst to support pricing compliance and investigate pricing breaches. The ideal candidate will have experience in the UK insurance market, regulatory knowledge, and strong communication skills. This role offers a competitive salary, performance-based bonuses, and flexible working arrangements, including a hybrid work model.

Benefits

Competitive annual salary

Annual company & performance-based bonus

Contributory pension scheme

Life Assurance

Private medical cover

25 days annual leave plus Bank Holidays

Opportunity to buy/sell extra days leave

Wellbeing services & resources

AXA employee discounts

Qualifications

• Demonstrable experience in Pricing or similar roles in UK Market.
• Strong knowledge of insurance market regulation.
• Exceptional Influencing, Stakeholder Management, and Communication skills.
• Proven track record on driving and delivering on plans and targets.

Responsibilities

• Investigate any possible pricing breaches and manage communication and remediation.
• Provide relevant information to FOS and customer requests for pricing complaints.
• Manage deployment and testing of file updates.
• Conduct testing for BAU rate and underwriting changes.
• Work with operations for real-time feedback on live pricing.
• Monitor data consistency and resolve issues with IT.

Job description

Description

It’s an exciting time in our Pricing and Analytics department here at AXA UK. Our transformation programme has recently been relaunched, aligned to AXA Retail’s new Pricing and Analytics strategy. We’re investing in growing our department in size and capability across our IT systems, analytical toolset and learning and development. We’d love to hear from motivated people who can help us deliver our commitments to our business, our customers, and our people.

We’re looking for a Quality Assurance Analyst to support the Quality Assurance Manager with ensuring that our live pricing is deployed correctly and compliant with all regulations. Additionally, the role will involve working across Direct, Moja, Intermediary and Lloyds to investigate prices for individual cases where queries have been raised either internally, by a complaint or to support FOS requests. Where errors are confirmed, the role will include supporting an effective customer remediation programme.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Investigate any possible pricing breaches (including GIPP) and manage the communication and remediation.
• Provide relevant information and suggested response to FOS and customer requests for pricing complaints and any subsequent remediation.
• Manage the deployment and testing of file updates (JBA, Rated Area, vehicle file).
• Conduct testing for BAU rate & UW changes and support model testing.
• Work with operations to get real time feedback and learnings from customers on live pricing to improve processes and response times.
• Monitor data consistency e.g. quotability, data enrichment match rates and work with IT, P&A and Trading to resolve any issues.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What you’ll bring:

• Demonstrable experience in Pricing or similar roles in UK Market.
• Strong knowledge of insurance market regulation.
• Exceptional Influencing, Stakeholder Management, and Communication skills.
• Proven track record on driving and delivering on plans and targets.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we’re of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

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Who we are:

AXA Retail helps people live the life they love, knowing we’ve got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We’re a dynamic team of experts completely committed to making sure our customers ‘get back to the good stuff’ when the unexpected happens.