Quality Assurance Administrator (Temp to Perm)

NHS; United Kingdom; Remote; GBP 22,000 - 26,000; Part time

Job summary

A public health service is seeking a Quality Administrator to support its Quality Assurance Department. This part-time role includes providing administrative assistance, preparing data for audits, and monitoring quality communications. Ideal candidates will have strong organizational skills, proficiency in Microsoft Office, and a solid understanding of data protection. Flexible working conditions available.

Qualifications

• Self-starter with minimal supervision.
• Methodical and organized with strong work management.
• Knowledge of CQC standards, ISO9001, and ISO14001 is beneficial.

Responsibilities

• Provide administrative support to the Quality Department.
• Prepare data for clinical auditors and record incidents.
• Assist operations manager with clinical quality concerns.

Skills

Self-starter

Proficiency in Microsoft packages

High accuracy

Good command of English spoken and written

Knowledge of data protection

Strong communication skills

Tools

SharePoint

Excel

Outlook

Job description

Job Summary

To act as the Quality Administrator of the company’s quality processes and perform administration of duties within quality assurance and risk function of the company. This role focuses on providing administrative support to the Quality Assurance Department, primarily day‑to‑day QA and compliance tasks.

Job Responsibilities

• Provide support to the Quality Department and assist with general administration requests.
• Prepare data for clinical auditors.
• Record incidents, complaints, information governance breaches and liaise with departments for responses.
• Communicate findings, draft complaint responses to patients and GPs.
• Investigate complaints, incidents and safeguarding events and elevate to appropriate heads when required.
• Monitor the quality inbox and ensure all requests are actioned correctly.
• Record non‑conformances/opportunities identified in the learning process.
• Complete ad‑hoc tasks requested by management.
• Support preparation for external quality audits (ISO, BSE, CQC).
• Action 2nd opinions and GP queries with clinical advisors.
• Assist the operations manager with clinical quality concerns, develop learning actions and communicate with team members.
• Facilitate weekly/monthly/quarterly quality meetings, take minutes and help prepare agendas.

Person Specification

• Self‑starter, initiative, minimal supervision.
• Methodical and organised.
• Proficiency in Microsoft packages, SharePoint, Excel and Outlook.
• Work to deadlines and targets.
• Willingness to support other departments.
• Confident telephone manner.
• High accuracy.
• Good command of English spoken and written.
• Sense of urgency, enthusiasm and drive to meet deadlines.
• Knowledge of data protection and information security.
• Adaptability to new systems and challenges, initiative to gain new skills.
• Good attendance record.
• Knowledge of CQC standards, ISO9001, ISO14001 and BSI standards (beneficial).
• Motivated, mature attitude, proactive, self‑motivated, enthusiastic, flexible, competitive spirit.
• Strong colleague and client relationships, collaboration across departments.
• Creative, compliant with protocols, takes responsibility for projects.
• Excellent oral and written communication, questioning and listening skills.
• Strong work management, prioritisation, multitasking, process orientation.
• Attendance at face‑to‑face meetings when required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer Details

Diagnostic World

58‑59 Birmingham Research Park, Vincent Drive, Birmingham, B15 2SQ

Job Information

Reference number: U0062-25-0012
Posted: 14 November 2025
Salary: £22,500 to £26,000 a year
Contract: Permanent
Working pattern: Part‑time, Flexible, Home or remote working