Quality Assurance Administrator (Temp to Perm)

Diagnostic World; Birmingham; On-site; GBP 25,000 - 35,000; Part time

Job summary

A leading healthcare provider in Birmingham is seeking a Quality Assurance Administrator to support the quality processes within the company. This role involves a variety of administrative tasks, including data preparation for audits and communication with clients. Candidates should be self-starters with strong organisational skills and proficiency in Microsoft Office. The position offers flexible working options.

Qualifications

• Ability to work independently and with minimum supervision.
• Methodical, organised, and deadline-oriented.
• Knowledge of data protection and CQC standards.

Responsibilities

• Provide administrative support to the Quality Assurance Department.
• Prepare data for clinical auditors and record incidents.
• Assist with external quality audits preparation.

Skills

Self-starter

Proficiency in Microsoft packages

Confident telephone manner

High levels of accuracy

Good command of English language

Job description

Quality Assurance Administrator (Temp to Perm)

To act as the Quality Administrator of the companys quality processes and perform administration of duties within quality assurance and risk function of the company.

Main duties of the job

This role is focused on providing administrative support to the Quality Assurance Department, focused primarily on the day to day administrative tasks associated with QA and Compliance.

About us

Diagnostic World are a leading provider of NHS and Private healthcare with services delivered from Community Diagnostic Centres, Community Health Centres and within our fleet of mobile and relocatable units. Within our service offering, we provide General and Musculoskeletal Ultrasound to patients across the Midlands & South-East on a referred and self-referred basis.

Job responsibilities

Quality

• To provide support to the Quality Department and assist with general administration requests.
• Support with preparing data for clinical auditors.
• Record any Incidents, complaints, Information Governance Breaches and liaise with departments for outstanding responses.
• Communicate findings and addressing complaints with patients and GPs via email and telephone, including written draft complaint responses for Senior department review.
• Investigate complaints, incidents, and safeguarding events and escalate to appropriate heads of departments when needed.
• Support with monitoring the quality inbox and ensure that all requests and queries are actioned correctly.
• Record any non-conformances / opportunities that have been identified as part of the learning and action process.
• To complete any adhoc tasks requested by management.
• Support with preparation for external quality audits (ISO, BSE, CQC).

Clinical Excellence

• To action 2nd opinions from clinicians and GP queries in conjunction with clinical advisors.
• To support the operations manager with clinical quality concerns and issues, help identify learning actions and communicating to appropriate members of the team.
• Facilitate weekly/monthly/quarterly quality meetings with department managers, clinical leads and senior managers and to take precise minutes and help prepare agendas when needed.

Qualifications

• Self-starter: ability to use initiative and work with the minimum of supervision.
• Methodical and organised.
• Proficiency in Microsoft packages, SharePoint including Excel and Outlook.
• Ability to work to deadlines and targets.
• Willingness to support other departments.
• Confident telephone manner.
• High levels of accuracy.
• Good command of English language, spoken and written
• Sense of urgency, enthusiasm and drive to meet targets and deadlines
• Knowledge of data protection and information security.
• Ability to adapt to new systems and challenges and use initiative to gain new skills.
• Knowledge of CQC standards, beneficial.
• Knowledge of ISO9001, IS04001 standards, beneficial.
• Knowledge of BSI standards, beneficial.

Person Specification

• Motivation
• Mature attitude and tenacious with a proactive, self-motivated approach to work. Quick to learn, enthusiastic, positive, flexible and committed to getting the job done. Has a competitive spirit and will persevere to achieve a successful outcome. A self-starter with the ability to work independently.
• Character
• Understands the importance of building colleague and client relationships and works to achieve high levels of collaboration with other departments. Has the desire to develop knowledge and expertise. Understands that developing strong relationships through quality focused customer service will positively impact business performance. Comfortable working independently whilst adhering to set processes.
• Creativity
• Able to comply with and adhere to existing business protocols and procedures. Able to take on and accept responsibility for specific projects.
• Communication
• Able to express yourself effectively, orally and in writing. Good command of English is essential. Excellent questioning and listening skills ensure the needs of the clients are understood. Excellent telephone manner. Willing to attend face to face meetings with team members (and other staff) when required.
• Work Management
• An eye for detail with the ability to effectively prioritise, organise tasks, manage time and meet deadlines and targets. Able to multitask and work at pace. Pays attention to quality and detail and is process orientated.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Part‑time, Flexible working, Home or remote working