Quality and Testing Manager

NatWest Group; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

NatWest Group is seeking a Quality and Testing Manager to lead quality strategy and testing across the programme and platform. You will drive robust test plans, ensure quality across run and change activities, and collaborate with agile teams and stakeholders to deliver high-quality customer outcomes.

The role emphasizes end-to-end test management, defect prioritisation and building a test function from scratch, with hybrid work combining home and weekly office presence.

Qualifications

• Proven experience in quality strategy, planning and testing design.
• Experience across functional and non-functional testing incl. system, load and security.
• Experience in matrix management across teams and partners.
• Ability to translate business outcomes into quality initiatives.
• Strong communication and stakeholder management abilities.

Responsibilities

• Lead and manage the quality strategy, plan and execution across multiple feature teams.
• Ensure end-to-end test management including risk, issues, governance and lessons learned.
• Oversee defects prioritisation and timely resolution.
• Collaborate with Agile teams and stakeholders to improve quality outcomes.
• Build and scale a test function, potentially with integration of partner firms.

Skills

Quality strategy

Test management

Agile methodologies

Jira

Stakeholder mgmt

Test automation

Team leadership

Quality standards

Functional testing

Tools

Jira

Job description

Join us as a Quality and Testing Manager

• We’ll look to you to provide direction and leadership on all quality matters across the relevant programme, platform or domain including adoption and compliance with the organisation's standards and policies
• This is an opportunity to act as a key contributor in making sure that work packages transition seamlessly from development into live environments
• Hone your knowledge of quality best practices and collaboration and stakeholder management skills
• You’ll work from home some of the time, but you’ll also work from one of our offices once a week

What you'll do

In this key role, we'll look to you to produce comprehensive and robust quality strategies and detailed quality test plans, enabling the continual flow of work packages across the domain, platform value stream or programme.

You’ll be making sure that only well designed and built work packages get through quality testing. You’ll aim to get it right first time for our customers through innovative service and solutions, using automation as an accelerator and working closely with stakeholders in an Agile and collaborative environment.

Additionally, you’ll be:

• Leading and managing the quality strategy, plan and execution results of multiple feature teams across the franchise and our wider partner firms, often concurrently
• Understanding the customer and human centric designs and driving the quality of the teams work to constantly improve the solutions and enhance customer experiences
• Taking accountability for all aspects of quality across both run and change and business as usual activity within the assigned platform or domain
• Overseeing the output quality from all testing phases owned and making sure it meets the requirements of each quality test strategy
• Making sure defects are detected and prioritised, based on impact, and resolved at the earliest possible moment and before the last responsible moment
• Undertaking end-to-end test management including planning, risk, issue, dependency management, lessons learnt and governance

The skills you'll need

We’re looking for someone with strong knowledge and understanding of quality standards, quality best practices, and our risk and controls framework. You’ll also need high levels of knowledge and demonstrable application of modern testing and quality practices and techniques used with Agile methodologies, along with previous knowledge and experience of Jira.

Additionally, we’ll be looking for:

• Practical experience of quality strategy and planning, testing design and execution
• Experience in functional and non-functional testing such as system, system integration, user, load, volume, stress, security, accessibility, compatibility, penetration and back-out
• Experience of matrix management of resources, managing through managers and managing through other test functions
• The ability to relate everyday work to the strategic vision of the feature, platform, domain and enterprise teams, with a strong focus on business outcomes
• The ability to communicate complex technical concepts clearly to peers and management
• Good collaboration and stakeholder management skills
• Experience of building out a test function from scratch
• Previous integration experience would be preferable