Quality and Risk Manager

Circle Health Group Ltd; Greater London; On-site; GBP 42,000 - 50,000; Full time

Job summary

A prominent independent healthcare provider in Greater London is looking for a Quality and Risk Manager to oversee essential quality and governance functions. The successful candidate will ensure that the hospital meets regulatory standards and delivers high-quality patient care. Applicants should have significant healthcare experience, strong knowledge of clinical governance, and excellent communication skills. The position offers competitive remuneration, including a management bonus scheme and various benefits.

Benefits

25 days holiday + bank holidays

Management Bonus Scheme

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Enhanced Maternity, Paternity & Adoption pay

Non-contributory life insurance

Employee recognition programmes

Industry leading training opportunities

Qualifications

• Previous experience in the healthcare sector, with a focus on governance or risk management.
• Strong knowledge of CQC/HIS/HIW standards and national quality frameworks.
• Proven ability to lead projects and facilitate change across teams.

Responsibilities

• Lead and manage the hospital's quality and governance functions.
• Prepare the hospital for regulatory inspections and audits.
• Support incident investigations and ensure compliance with policies.

Skills

Healthcare experience

Clinical governance knowledge

Investigation skills

Interpersonal skills

Change facilitation

Data analysis

Quality improvement methodologies

Familiarity with incident reporting tools

Education

Health-related qualification

Job description

Quality and Risk Manager

Quality and Risk Manager The Sloane Hospital 37.5 Hours & Permanent Salary: Up to £50,000.00 per year (depending on level of experience, training and qualification)

The Sloane Hospital in Kent is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

This is a full-time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Duties of this role include:

• Lead and coordinate the hospital's quality and governance functions, ensuring delivery of safe, high-quality patient care in line with CHG and national standards.
• Champion a culture of safety and quality, raising awareness of governance frameworks and supporting staff to understand and implement key regulatory requirements.
• Develop, review, and improve clinical governance systems, policies, and procedures across the hospital.
• Prepare the hospital for CQC/HIS/HIW inspections, working with department leads to collate evidence and implement proactive improvement measures.
• Coordinate responses and action plans following inspections and audits, ensuring outcomes are tracked and completed within required timeframes.
• Support the hospital in achieving and maintaining a "Good" or higher regulatory rating.
• Ensure all incidents and complaints are logged and closed in accordance with CHG policy timeframes.
• Support and lead incident investigations, including Root Cause Analysis (RCA), ensuring outcomes are shared and actions embedded.

Applicants should meet the following criteria:

• Previous experience in the healthcare industry, with a background in governance or risk management.
• Strong knowledge of clinical governance, CQC/HIS/HIW standards, and national quality frameworks.
• Experience conducting complex investigations, including Root Cause Analysis (RCA).
• Excellent interpersonal and communication skills with the ability to present and educate confidently.
• Proven ability to facilitate change, lead projects, and work collaboratively across teams.
• Relevant health-related qualification and evidence of ongoing professional development.
• Strong data analysis and report-writing skills with an eye for identifying trends and driving improvement.
• Experience working in an independent healthcare setting.
• Qualification or training in quality improvement methodologies (e.g. Lean, Six Sigma).
• Familiarity with governance platforms or incident reporting tools used in healthcare.

Salary & Benefits

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Management Bonus Scheme
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

...and much more!

Diversity and Inclusion

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles...and more.

We're passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosoph