Quality and Risk Admin Support

FCMS; Lancashire; On-site; GBP 60,000 - 80,000; Part time

Job summary

A health and wellbeing services provider in England is seeking a Quality & Risk Admin Support professional to provide essential onboarding-focused administrative assistance. Responsibilities include handling enquiries, maintaining precise records, and ensuring compliance for clinicians. Ideal candidates should have strong communication skills and proficiency in Microsoft Office. This role offers 30 hours of work per week and an NHS pension, making it a great opportunity for someone passionate about improving service delivery.

Benefits

NHS Pension

Cycle to Work Scheme

Attendance Bonus

Free Tea & Coffee

Eye Care Contributions

Qualifications

• Demonstrated ability to operate in a fast-paced change environment.
• Excellent interpersonal skills in written and verbal communication.
• Experience working within a healthcare environment.

Responsibilities

• Handle enquiries by email, post or in person.
• Schedule meetings and produce agendas and minutes.
• Maintain documents and databases, including SharePoint and Excel.

Skills

Excellent communication skills

Proficient PC skills

Ability to manage multiple priorities

Teamwork

Attention to detail

Education

GCSEs at grades 9-4 (A*-C), or equivalent

Tools

Microsoft Office

SharePoint

Job description

Post

Quality & Risk Admin Support

Pay

£12.60 per hour

Hours

30 hours per week, Monday‑Friday (hours each day to be agreed)

Accountable to

Head of Quality and Risk

Base

NewfieldHouse, Vicarage Lane, Blackpool, FY4 4EW

Main duties of the job

This role provides onboarding‑focused administrative support across FCMS, safeguarding the integrity of our processes by validating details such as identity, right‑to‑work and registration checks, maintaining precise records across all systems and ensuring a smooth, professional and compliant experience for our clinicians. Additional duties will extend to support other functions managed by the Quality and Risk Department. You’ll play a key part in embedding our culture within a dynamic and fast‑paced environment.

About us

The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well‑established clinical governance systems and extremely effective operational expertise, the company has the ability to strategically visualise, develop, and implement award‑winning services.

Over many years we have invested in our staff so that we have a core team of highly trained individuals capable of managing the needs of our patients and callers. Our staff significantly improve service delivery and user experience due to their considerable experience and commitment to what they do.

Come and be a part of our amazing team!

Benefits

NHS Pension

Cycle to Work Scheme

Attendance Bonus

Free Tea & Coffee

Eye Care Contributions

Job responsibilities

• Handle enquiries by email, post or in person and signpost as needed
• Schedule meetings, produce agendas and minutes of meetings
• Create and maintain documents and databases (including SharePoint, Excel and other systems)
• Undertake clinician compliance checks daily
• Maintain company fleet tracker, ensuring vehicle compliance
• Provide ad‑hoc reception cover, creating a warm and professional first impression
• Provide Quality and Risk general administrative support
• Undertake any other ad‑hoc general duties as required
• Perform manual handling duties on occasion
• Drive fleet vehicles on occasion – Full UK driver licence required (subject to insurance requirements)

Note: This list of duties is not exhaustive and is subject to regular review.

Ready to make a difference? If you’re excited by the opportunity, apply now!

Our key expectations are

• Self‑awareness – Living authentically
• Adaptability – Being ready to adjust depending on the situation
• Openness – What you see is what you get
• Positivity – Ability to strive for the impossible
• Generosity of spirit – Every day should be an opportunity to act with kindness
• Ability to have fun – Taking the role seriously while being yourself

Our Why

To nurture an environment of inspiration, innovation and disruption so that people in our world receive exceptional healthcare for this generation and the next.

Values

• Fun – People rarely succeed unless they are having fun. Happiness is healthy!
• Awesome – We aren’t here to be average, we’re here to be awesome!
• Humble – We’re here to make a difference to the lives of others, NOT to see how important we can become.
• Brave – We challenge the norm. We have the courage to get the difficult jobs done.
• Oompf – We have natural oompf! It’s infectious!
• Go‑getting – We are intuitive to changing needs and respond quickly with energy, ideas and positivity.

Benefits (Re‑listed)

NHS Pension

Cycle to Work Scheme

Career Development Opportunities

Attendance Bonus

Staff Benefit Scheme

Free Tea & Coffee

Eye Care Contributions

Disability Confident Employer – As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

DBS – This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975. A submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be required to check for any previous criminal convictions. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

Person Specification

Experience

• Demonstrated ability to meet deadlines, schedules and set goals/objectives
• Demonstrated ability to operate in an environment of fast‑paced change
• Problem solving
• Proficient PC and computer skills, including use of email, word processing and spreadsheets
• Excellent digital skills, confidence and experience in using various software packages competently
• High level of interpersonal and communication skills, including excellent written and verbal communication
• Ability to use a computer and the main software packages competently
• Competent in Microsoft Office and confident in creating reports, newsletters and presentations
• Experience working within a healthcare environment
• Administrative, telephone or reception experience
• Information Governance and Data Security understanding and awareness

Personal Qualities

• The ability to organise your time and workload
• Thoroughness and conscientiousness in your work
• Strong organisational skills and a keen eye for detail
• A proactive and can‑do attitude, with the ability to manage multiple priorities
• Confidentiality and discretion
• Ability to manage own workload
• Ability to work well with others and teamwork
• Time‑management
• Flexibility
• Friendly

Qualifications

• GCSEs at grades 9‑4 (A* - C), or equivalent
• Qualification or experience of minute‑taking

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.