Quality and Improvement Manager

ScottishPower; Birkenhead; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading energy provider in Birkenhead is seeking a Quality and Improvement Manager to enhance operational performance and compliance. In this role, you'll design quality strategies, coach teams, and drive initiatives for continuous improvement. The ideal candidate has strong leadership skills and expertise in quality management. This position offers a competitive salary and various employee benefits.

Benefits

36 days annual leave

Holiday Purchase

Share Schemes

Healthcare benefit options

Discounts on shopping and leisure

Electric Vehicle Schemes

Qualifications

• Confident leader with expertise in quality and operational excellence.
• Proven experience in quality management and compliance.
• Familiarity with data tools and performance delivery.

Responsibilities

• Design a quality framework aligned to ISO 9001.
• Lead continuous improvement initiatives.
• Coach team to build a high-performance culture.
• Monitor KPIs and support regulatory submissions.

Skills

Analytical skills

Communication skills

Team leadership

Stakeholder engagement

Job description

Quality and Improvement Manager

Location: Prenton

Salary up to £55,000 per year

Full Time / Permanent

Help us create a better future, quicker

Are you ready to lead the charge in shaping a smarter, safer, and more sustainable energy future? As the champion of Quality Assurance and Continuous Improvement you'll be at the heart of transforming how we deliver for millions of customers.

In this pivotal role, you'll design and implement strategies that elevate operational performance, ensure compliance with regulatory standards, and unlock innovation across our network. From safety and sustainability to customer value and cutting‑edge processes—your leadership will set the benchmark for excellence.

What you will be doing

As a leader in Operational Excellence and Quality, you'll drive performance, innovation, and resilience across OCC South. Your key responsibilities include:

• Designing and leading a quality framework aligned to ISO 9001, improving customer service and CI/CML outcomes.
• Leading continuous improvement initiatives.
• Coaching the team, building a high-performance culture focused on safety, collaboration, and accountability.
• Monitoring KPIs, supporting regulatory submissions, and leading audits and compliance reviews.
• Collaborating with internal teams and external stakeholders to deliver data‑driven improvements.
• Supporting operational change, and contributing to emergency planning.
• Driving governance and safety by managing non‑conformances and embedding corrective actions.

What you will bring

We're seeking a confident, strategic leader with deep expertise in quality, performance, and operational excellence—ideally within the energy or utilities sector.

What you'll need to thrive:

• Sharp analytical skills, tech‑savvy with data tools, and a proactive mindset for driving change.
• Excellent communication, stakeholder engagement, and team leadership abilities.
• Proven experience in quality management, compliance, and performance delivery across Transmission, Distribution, or Generation.

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

Our benefits include:

• 36 days annual leave
• Holiday Purchase – extra annual leave to support work/life balance
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers – save more and spread the cost of technology purchases
• Electric Vehicle Schemes – to help you transition to green driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including Dental Insurance, Private Medical Insurance, Health Cash Plan, and annual Health Assessments
• Life Assurance (4× salary)
• Access to Savesmart financial wellbeing support
• Discounts on shopping, leisure, restaurant, and gym, plus unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales, and the North West of England. We operate over 4000 km of cables and lines that make up the transmission network, connecting infrastructure like wind farms into the electricity system. This role puts us at the heart of Scotland's ambition to be Net Zero by 2044, and we’re investing £5.5 billion into our transmission network.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, we bring us together into a stronger, more sustainable business with direct links to the communities we serve. We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long‑term conditions, mental health conditions, or who are neurodivergent or require pregnancy‑related support. If you need support, please reach out to [e-mail].