Quality and Governance Coordinator

Independent Health Group; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in the UK is seeking a Quality and Governance Coordinator to ensure high standards of patient safety and quality. This hybrid role involves working closely with various teams to implement governance and risk management processes. Candidates should have a healthcare-related degree and demonstrable experience in quality improvement or clinical governance. The position offers flexibility in working hours and a supportive work environment.

Benefits

Flexible working arrangements

Supportive work environment

Focus on work-life balance

Qualifications

• Degree-level qualification in healthcare, quality management, or related field.
• Commitment to ongoing professional development in quality improvement and governance.
• Demonstrable experience in quality improvement or risk management.

Responsibilities

• Promote integrated governance across the organisation.
• Provide assurance on the quality of clinical services.
• Support compliance with Care Quality Commission regulations.

Skills

Strong analytical skills

Effective communication skills

Knowledge of NHS governance frameworks

Proficient in Microsoft Office

Education

Degree-level qualification in healthcare or related discipline

Tools

Electronic Risk Management Systems

Job description

Job Summary

We’re seeking a Quality and Governance Coordinator to join our dedicated Quality and Governance team. This role will play a pivotal part in supporting Independent Health Group’s commitment to the highest standards of patient safety, quality, and care. Working closely with the Head of Quality and Governance and the wider team, the postholder will collaborate with colleagues across both clinical and non‑clinical services to ensure governance, risk management, and assurance processes are consistently applied and maintained.

We welcome applications for full‑time or part‑time hours (preferably 3‑5 days per week). This is a hybrid role combining home working and on‑site work at our Head Office. Sponsorship for visas is not available; all candidates must have the right to work in the UK.

Main Duties

Promote, facilitate, and monitor systems that embed integrated governance throughout the organisation. Provide assurance on the quality of clinical services and foster a culture of openness, compassion, and continuous learning.

About Us

Independent Health Group (IHG), established in 2004, provides high‑quality, patient‑centred care close to home. With a strong commitment to community healthcare, we’ve built a reputation for excellence, innovation, and compassionate service. In 2022, our dedication to patient care earned us an Outstanding CQC rating. We offer an alternative to traditional hospital settings, ensuring personalised care with continuity and convenience. Our services feature short waiting times, specific appointment slots, and one‑to‑one clinician continuity, creating a seamless experience for every patient.

Our teams work in a supportive, flexible environment where patient contact remains at the heart of everything we do. We operate Monday to Friday, with no evening or bank holiday shifts, promoting a healthy work‑life balance. We support flexible working arrangements to meet staff’s professional and personal needs.

Job Responsibilities

• Quality Improvement & Governance
  • Collaborate with the Head of Quality and Governance to deliver the organisation’s programme of quality improvement and integrated governance.
  • Promote patient safety and clinical/corporate governance across all IHG services, ensuring effective management of incidents, complaints, claims, patient experience, and risk.
  • Support drafting, implementation, and maintenance of corporate quality and risk‑management policies, guidelines, and SOPs.
  • Arrange and provide secretariat support for governance meetings as required.
• Audit & Reporting
  • Assist the Head of Quality and Governance and Matrons with the ongoing development and oversight of the IHG audit programme.
  • Collate, analyse, and report on quality functions, including patient feedback (Friends and Family Test, PROMs).
  • Produce internal and external quality and operational reports, including monthly performance reports, quarterly Integrated Care Board (ICB) Quality Schedules/CQUIN reporting, annual Quality Accounts, and CQC notifications.
  • Support detailed analysis of trends and themes from audits, incidents, and complaints, preparing assurance reports and presenting findings to governance committees.
• Risk & Incident Management
  • Provide operational support, oversight, and management of the IHG Electronic Risk Management System.
  • Manage the organisational risk register, ensuring risks are categorised, mitigated, monitored, and escalated in line with policy.
  • Deliver daily risk assessments of reported incidents, ensuring appropriate management through patient safety and non‑patient safety processes.
  • Support compliance with the Patient Safety and Incident Response Framework (PSIRF), advising clinical teams and assisting with draft chronologies for early case reviews and safety huddles.
  • Cascade updates, safety alerts, and notices (CAS, Health and Safety, NICE guidance) to ensure clinical standards and practice remain current.
• Complaints & Claims
  • Oversee and monitor the patient complaints and concerns management system, ensuring compliance with NHS complaints standards.
  • Assist with complaints investigation and drafting response letters.
  • Support the management of formal claims handling processes.
  • Liaise with patients and families to arrange meetings, exercising discretion and confidentiality.
• Regulatory Compliance
  • Assist the Head of Quality and Governance in ensuring compliance with Care Quality Commission regulations and standards.
  • Produce quarterly compliance assurance reports and support CQC inspections, including evidence collation and submission.
  • Maintain Health and Safety risk assessments, supporting the delivery of the health and safety function and collating assurance evidence from third‑party providers/sites.
• Document Management & Training
  • Maintain and manage IHG policies, SOPs, guidelines, and other documents, ensuring timely review and correct version control.
  • Support drafting corporate quality and risk‑management policies and SOPs.
  • Assist the Quality and Governance Assistant with document management processes.
  • Deliver induction and ad‑hoc training sessions on quality, governance, risk management, and patient safety.
• Administrative Support
  • Maintain accurate records of all actions arising from quality and governance functions within central electronic files.
  • Provide administrative support to wider organisational processes beyond the Quality and Governance team.

Person Specification

Qualifications

• Essential: Degree‑level qualification in healthcare, quality management, risk management, or a related discipline (or equivalent experience).
• Desirable: Evidence of continuing professional development in governance, patient safety, or quality improvement.

Professional Development

• Essential: Commitment to ongoing professional development in quality improvement, governance, risk management, and patient safety.
• Essential: Willingness to undertake further training and qualifications relevant to the role (e.g., audit methodology, incident investigation, health and safety, data analysis).
• Desirable: Evidence of ongoing professional development in quality improvement, patient safety, or governance.

Experience

• Essential: Demonstrable experience in quality improvement, clinical governance, or risk management within healthcare settings.
• Essential: Experience managing incidents, complaints, and claims in line with NHS standards.
• Essential: Proven track record of producing reports for internal and external stakeholders (e.g., CQC, ICB, Quality Accounts).
• Essential: Experience managing organisational risk registers and applying risk‑management frameworks.
• Essential: Experience supporting regulatory compliance, including preparation for inspections and assurance reporting.
• Essential: Experience drafting and maintaining policies, SOPs, and governance documentation.
• Desirable: Experience delivering training sessions on governance, risk, or patient safety.
• Desirable: Experience working with external regulators and commissioners.

Abilities, Skills and Personal Attributes

• Essential: Strong understanding of NHS governance frameworks, including PSIRF.
• Essential: Knowledge of Care Quality Commission regulations and compliance requirements.
• Essential: Awareness of national patient safety initiatives, safety alerts, and NICE guidance.
• Essential: Understanding of complaints management processes and NHS complaints standards.
• Essential: Excellent analytical skills with ability to interpret complex data and identify trends.
• Essential: Strong report‑writing skills, able to produce clear, concise, evidence‑based assurance reports.
• Essential: Effective written and verbal communication skills, presenting findings to committees and stakeholders.
• Essential: Strong organisational skills, managing multiple priorities and deadlines.
• Essential: High level of accuracy and attention to detail in documentation and record‑keeping.
• Essential: Ability to work collaboratively across clinical and corporate teams.
• Essential: Competence in using electronic risk‑management systems and Microsoft Office applications.
• Essential: Professional, credible, and confident in dealing with senior stakeholders.
• Essential: Proactive and solution‑focused approach to problem‑solving.
• Essential: Commitment to promoting patient safety and continuous quality improvement.
• Essential: Ability to work independently while contributing effectively to a team.
• Essential: Resilient and adaptable in a fast‑paced environment.
• Essential: Discreet and trustworthy in handling sensitive information.
• Desirable: Knowledge of health and safety risk assessment processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check to verify any previous criminal convictions.

Employer Details

Independent Health Group

8 The Office Village
Bath Business Park
Peasedown St John
BA2 8SG

Website: Independent Health Group