Quality and Continuous Improvement Manager

OPM (Labels and Packaging) Group; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading packaging solutions company based in Leeds is looking for a Quality & Continuous Improvement Manager. The ideal candidate will have over 3 years of experience in QA, strong leadership skills, and knowledge of ISO compliance. Responsibilities include managing complaint resolutions, leading a QA team, and ensuring the highest quality standards are met. Join a forward-thinking organization that values innovation and professional growth, with benefits including 23 days holiday, on-site gym, and competitive remuneration.

Benefits

23 days holiday plus bank holidays

On-site Gym

On-site parking

Death in service benefit

Company Pension Scheme

Qualifications

• 3+ years of experience in quality assurance, preferably in printing or packaging.
• Familiarity with ISO 9001, ISO 14001, BRCGS V7, and PS9000 standards.
• Ability to interpret complex data and foster improvements.

Responsibilities

• Lead and inspire the QA team to maintain high quality standards.
• Own the process for customer and internal complaint resolution.
• Manage compliance with regulatory standards and procedures.

Skills

Leadership

Communication

Organisational skills

Analytical mindset

Knowledge of ISO standards

Quality management experience

Tools

Quality management software

Job description

Overview

Quality & Continuous Improvement Manager

Location : Leeds, West Yorkshire

Are you ready to make a real impact in quality and continuous improvement?

OPM Labels and Packaging Group are looking for a proactive, detail-oriented Quality & Continuous Improvement Manager to join our team at The Colour Box, Gelderd Road, Leeds.

You’ll be the champion of quality—the one who keeps standards sky-high, records traceable, and you’ll be hands-on with the production team, suppliers and customers to make sure every printed product is safe, compliant, and ready to go.

Complaints? You don’t just resolve them—you turn them into improvements.

You’ll own the process for customer, supplier, and internal complaint resolution. You and your trusted team will log root cause analysis for corrective actions and clear communication, you’ll make sure every issue is handled fast, documented accurately, and used to drive continuous improvement. Calm under pressure, detail-driven, and proactive? This is your role.

What you’ll own :

What you’ll own

• Setting and Maintaining OPM quality Procedures
• Complaint Management and Continuous Improvement
• Lead and inspire the QA team, and customise training
• Understand and ensure compliance with ISO 9001:2015, ISO 14001, BRCGS V7 Packaging, and PS9000:2016 standards
• Batch release, traceability & quality response

You’ll bring 3+ years in QA (Printing / Packaging or food, pharma or sports nutrition sectors ideal), know HACCP, BRCGS & EU / UK regs inside out, and thrive under pressure.

What We’re Looking For

• Strong leadership, communication, and organisational skills.
• Experience in quality management within a manufacturing or print & packaging environment.
• Analytical mindset with the ability to interpret complex data and drive actionable improvements.
• Familiarity with quality management software and standards.
• Commitment to professional development and continuous learning.

Why Join OPM?

• Be part of a forward-thinking company that values innovation, teamwork, and professional growth.
• Enjoy a driven and a work culture that believes in training and developing people to give them the opportunity to make a real difference.
• OPM print site has benefited from a £15 million investment program over the last 10 years, ensuring a modern and efficient working environment.

At OPM, we pride ourselves on delivering customised print services across diverse industry sectors, including Home & Personal Care, Healthcare & Pharma, Beauty & Cosmetic, Food & Beverage, Automotive & Lubricants, Horticulture, and Pet & Veterinary Care.

• OPM's extensive product library ensures a robust and growing client base.

Ready to take your next step?

If you’re passionate about quality and continuous improvement, and want to help shape the future of OPM, we want to hear from you!

If this opportunity interests you, please forward your CV or message back so we can arrange a call to discuss further.

Looking forward to hearing from you soon

Benefits

• 23 days holiday plus bank holidays
• On-site Gym
• On-site parking
• Death in service benefit
• You will be auto enrolled in to the Company Pension Scheme.

Equal Opportunities

OPM Group is committed to equal opportunities for all, and we do not discriminate on the grounds of race, religion or belief, sexual orientation, gender reassignment, marital or civil partner status, sex, disability or age.

All applications received are reviewed by our internal talent acquisition team and we will get in touch if your skills and experience match what we're looking for. Should you not hear back from us within 28 days please don't be too disappointed - we may keep your CV on our database for any future vacancies which may be suitable and we encourage you to keep an eye on our careers site.

The successful candidate will be offered a competitive remuneration package based on experience. If this exciting opportunity is of further interest, please email current CV [e-mail]