Quality and Compliance Team Leader

Graphic -plc; Leeds; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading packaging company based in Leeds is seeking a Quality Manager to ensure the highest standard of goods through effective monitoring. Responsibilities include managing customer complaints, facilitating audits, and training employees on quality procedures. The ideal candidate will have at least 3 years of experience in manufacturing, preferably packaging, and must be HACCP trained. Strong interpersonal skills are vital, and a valid UK driving license is required. This role promises an engaging work environment focused on continuous improvement.

Qualifications

• At least 3 years experience in a fast-paced manufacturing area, preferably in the packaging sector.
• HACCP trained at level 2 as a minimum.
• Must hold a current, valid, clean, UK driving licence.

Responsibilities

• Ensure compliance to Food Safety Standards.
• Lead quality meetings to resolve quality issues.
• Management of customer complaints effectively.

Skills

Excellent communication skills

Effective problem-solving

Attention to detail

Education

Relevant qualification in Quality, Manufacturing, Supervisory up to level 5

HACCP trained at level 2

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Responsibilities

• To ensure the Leeds site provides the highest standard and quality of goods at all times through implementation of effective monitoring processes.
• To ensure that compliance to Food Safety Standards is adhered to
• To ensure that audits are facilitated both internally and externally including second and third party audits., Responsible for data collection and analysis, to include root cause analysis following complaints, or data for continuous improvement opportunities.
• Primary point of contact for all quality related queries (customers and internal).
• Management of Customer Complaints, internally to include inputting information on the relevant database and externally in managing the process of replying to the customer with a satisfactory outcome that both suits the customer and the Company.
• Consistently monitor and review processes to aid with real time problem identification, analysis and resolution.
• Visit customer sites when required, in order to maintain excellent customer relations and work in partnership to proactively improve quality performance and resolve quality complaints.
• Lead quality meetings, making sure to involve relevant personnel in order to resolve any quality issues quickly and effectively.
• Undertake employee training in new processes and initiatives, through uutilization of visual aids, training documents, lessons plans and skills validations.
• Produce reports and presentations for customers and internal departmental management in order to update them on relevant quality or continuous improvement projects or issues.
• Responsible for the corrective actions taken when a quality issue is raised, either internally or externally, ensuring to work with Line Managers and Operators on the best resolution through continuous improvement initiatives.
• Assist Senior Quality Manager with effective management and tracking of key quality or continuous improvement projects, ensuring deadlines are met and targets are achieved.
• Assist Senior Quality Manager to maintain compliance, enhancement and re accreditation of BRC, ISO9001, HAVI, FSC and PEFC
• Manage the preparation process for customer or third party audits on site when required.
• Undertake internal audits around the site.
• Manage Quality Technicians and Quality Coordinators on site at Leeds.
• Responsible for site preparation for third party audits, leading the audits and liaising with key personnel on site to ensure any corrective actions are actioned in a timely manner.
• Deputise for Senior Quality Manager when required

Performance Indicators

• Quality and Hygiene Audit Results
• Maintain and improve performance on accreditation audits
• Effective and timely management of Quality complaints
• Reduction of non-quality cost (internal and external)
• Improved customer complain trend
• Monthly European targets achieved
• Member of HACCP team and internal auditor experience

Experience

• At least 3 years experience in a fast-paced manufacturing area, preferably in the packaging sector.
• Competent in Microsoft products, particularly Excel, Word and PowerPoint.
• A relevant qualification in Quality, Manufacturing, Supervisory up to level 5 would be a distinct advantage.
• HACCP trained at level 2 as a minimum
• Must hold a current, valid, clean, UK driving licence

Qualifications

• Member of HACCP team and internal auditor experience
• Experience of ISO 9001 and BRCGS alignment and certifications requirements
• At least 3 years experience in a fast-paced manufacturing area, preferably in the packaging sector.
• Competent in Microsoft products, particularly Excel, Word and PowerPoint.
• A relevant qualification in Quality, Manufacturing, Supervisory up to level 5 would be a distinct advantage.
• HACCP trained at level 2 as a minimum
• Must hold a current, valid, clean, UK driving licence

Interpersonal Skills

• Excellent communication skills and the ability to write and give clear verbal instructions, including document writing
• Effective problem-solving and logical decision making ability
• Able to build cross-functional relationships and challenge behaviours in relation to quality improvements
• Commercial awareness
• Quality and Safety conscious
• Able to work at pace, and attention to detail