Quality and Compliance Manager

Cambridge University Press & Assessment; Cambridgeshire and Peterborough; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

A leading academic publisher in Cambridge is looking for a Quality & Compliance Manager to oversee global compliance for exam centres. This role focuses on speaking test compliance and requires strong communication skills, attention to detail, and experience in the education sector. The position offers a hybrid working model and competitive benefits, including annual leave and private medical insurance.

Benefits

28 days annual leave plus bank holidays

Private medical and Permanent Health Insurance

Discretionary annual bonus

Group personal pension scheme

Life assurance up to 4× annual salary

Green travel schemes

Qualifications

• Experience in an exam centre, education or qualifications sector.
• Desirable experience in quality assurance, project management, or managing processes.
• Ability to manage competing priorities and work calmly under pressure.

Responsibilities

• Monitor global compliance and drive improvements.
• Make decisions on centre status and new products.
• Investigate compliance issues and implement solutions.
• Become a subject matter expert in speaking test compliance.
• Act as a compliance advisor on cross-functional projects.

Skills

Compliance monitoring

Communication skills

Relationship building

Detail-oriented

Proficiency in Microsoft Office

Job description

Job Title: Quality & Compliance Manager

Salary: £28,800 - £37,425

Location: Cambridge, UK / Hybrid – minimum 2 days per week in office

Contract: Permanent, Full time – 35 hours per week

About the role

We have an exciting opportunity to join us as a Quality & Compliance Manager, where you will play a key role in protecting the reputation and validity of Cambridge English assessments globally.

We are Cambridge University Press & Assessment, a world‑leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

The Quality & Compliance team are responsible for ensuring that our 1300+ exam centres across the globe operate effectively and within our regulations. We do this by providing clear instructions for centres, identifying, managing, and monitoring centres' compliance, safeguarding our products against cheating and responding to security incidents. We collaborate closely with global teams within Cambridge English to support our compliance functions and meet our regulatory obligations.

As a Quality & Compliance Manager, you will have a particular focus on speaking test compliance, becoming a subject matter expert in this area while contributing to broader centre monitoring and improvement efforts.

Key Responsibilities

• Monitor global compliance using performance data, identifying issues and working directly with centres to drive improvements.
• Make informed decisions on centre status and contribute to the approval process for new centres and products.
• Investigate and respond to compliance issues, identifying root causes and implementing effective solutions.
• Become a subject matter expert in speaking test delivery requirements, ensuring compliance across centres and supporting the integrity of our assessments.
• Act as a compliance advisor on cross‑functional projects and product development initiatives.

About you

You will be confident in communicating in both writing and when presenting to groups. You will be able to manage competing priorities and stay calm under pressure.

Building strong relationships is essential – both with external partners and internal teams who rely on compliance support. You should be comfortable working independently and collaboratively, with good proficiency in Microsoft Office and the ability to learn new systems.

You will bring experience from working in an exam centre, the education or qualifications sector. Experience in quality assurance, project work, or managing people or processes is also desirable.

You will be proactive, detail‑oriented, and committed to continuous improvement. A flexible attitude and willingness to travel internationally, if needed, are also important.

Rewards and benefits

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4× annual salary
• Green travel schemes

We anticipate a hybrid working arrangement; you will be expected to spend 40‑60% of your time at the Cambridge office. We also offer flexible working options and accommodations for disability, as required.

Closing date for applications: 30th October 2025.

Interviews will be held on 10th and 11th November 2025 at our Cambridge office. A task will be part of the interview process.

Successful applicants will be subject to satisfactory background checks including DBS, due to working in a regulated industry.

Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route.

We welcome applications from all candidates, regardless of age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity, sexual identity, cultural background or social class. We are committed to a safe, inclusive workplace and encourage people from all backgrounds to apply.