Quality and Compliance Assistant

JobStart Scheme; Belfast; On-site; GBP 40,000 - 60,000; Part time

Job summary

A charitable organization in Northern Ireland is seeking a Quality & Compliance Assistant to support the planning and delivery of essential compliance activities. The role requires attention to detail, strong communication skills, and familiarity with Microsoft Office. This opportunity offers flexible working hours up to 25 hours per week, aimed at empowering individuals with disabilities to reach their employment goals.

Qualifications

• At least one year’s relevant work experience in a similar or relatable role.
• Methodical approach to record keeping and accuracy.
• Ability to work independently and collaboratively.

Responsibilities

• Support the planning and delivery of quality and compliance activities.
• Assist in ensuring adherence to company processes and quality measures.
• Maintain internal tracking tools and records for quality assurance.

Skills

Attention to detail

Written communication skills

IT systems experience

Problem-solving

Understanding of quality and compliance principles

Education

Qualifications in English and Maths

Tools

Microsoft Office Suite

Job description

THE EMPLOYER IS: DISABILITY ACTION NIDisability Action is a dynamic and thriving charity committed to improving the lives of individuals with disabilities across Northern Ireland. We provide a wide range of services and support to empower people with disabilities, in employment, education, advocacy and more. Ensuring they can live independently and participate fully in society. We are looking for Quality & Compliance Assistant to join our expert Employment and Skills Team. This key role will contribute to the delivery of vital employment and skills services that make a real difference to the communities we serve. Disability Action’s Employment & Skills Services provide expert advice and support, to help people with disabilities complete skills training and gain suitable paid work. The successful candidate will report directly to an Employment & Skills Manager and play an integral role in helping to shape the future of our Employment & Skills Services. This is an exciting opportunity to grow your knowledge and skills while supporting our mission to create a more inclusive society. Disability Action is an equal opportunities employer committed to providing opportunities for all. We offer salary packages that are reflective of experience and aligned with industry standards, alongside a supportive environment that encourages professional growth. As a progressive charity, we provide our employees with opportunities to develop their skills and gain experience across a wide range of areas in a secure and thriving workplace. We are a Responsible Body for Access NI. A disclosure check will be undertaken; however, a criminal record will not necessarily be a bar to obtaining this role. This opportunity is specifically for anyone with a disability, long-term health condition or difference, such as physical, sensory, mental health condition, or who is neurodiverse or has autism, ADHD, dyslexia or any other type of condition or communication, processing or learning difference. Disability Action is a values’ driven organisations, working for and with disabled people to fulfil their job and career goals. Applicants must be between 16 - 65 years of age and receiving any kind of benefit (eg Universal Credit, Employment Support Allowance, Tax Credits, Personal Independence Payment, Carers Allowance etc.)

Responsibilities

• Support the planning and delivery of quality and compliance activities for Employment & Skills (E&S) programmes and services, including Skills for Life and Work, Disability Specialist Support, Workable NI, Empower, Employment Support, and others.
• Assist in ensuring adherence to company processes, protocols, funding parameters, funder and organisation quality measures.
• Support internal compliance checks and quality reviews, including participant records, case files, and service delivery documentation.
• Collect, organise, and maintain data to support accurate and timely performance monitoring and reporting.
• Prepare and complete templates, documentation and reports, for delivery teams and managers, ensuring information is accurate and up-to-date.
• Maintain internal tracking tools, logs, and records to support effective monitoring and recording of quality assurance activity.
• Support the identification of risks or potential non-compliance issues and elevate to senior colleagues.
• Assist in implementing programme and service improvements across teams, as part of continuous improvement cycles.
• Support the development, updating, and distribution of quality and compliance policies, procedures, and guidance documents.
• Work collaboratively with others to support an effective continuous improvement focus across employment and skills services.
• Attend and take notes in team meetings, helping to embed learning and development activities arising from quality and compliance audit findings.
• Assist in the preparation of reports for funders, partners, and management on quality performance and audit outcomes.
• Provide documentation and evidence for internal and external inspections or audits as required.
• Adhere to corporate and quality standards, GDPR, and data protection policies at all times.
• Ensure professionalism and confidentiality at all times.
• Perform any additional duties necessary to meet the requirements of the position.

Skills and Qualifications

• Qualifications in English and Maths and/or at least one year’s relevant work experience gained through employment, volunteering, or education in a similar or relatable role.
• Good attention to detail with a methodical and structured approach to record keeping and accuracy.
• Good written communication skills, including the ability to present information clearly and constructively.
• Experience of IT systems, including Microsoft Office Suite (Word, Excel, PowerPoint, Share Point, Outlook).
• Ability to work independently and collaboratively with others.
• Evidence of effective problem-solving and solutions focus.
• Knowledge or understanding of quality and compliance principles and processes.
• Knowledge and/or experience of the barriers that face people with disabilities or long-term health conditions to achieve employment and/or skills goals.

Further Information

The Employer is: DISABILITY ACTION NIJobStart Opportunity - Working Hours Information- Standard Hours: up to 25 hours per week.- Flexible/Reduced Hours: May be available upon approval by a Work Coach.- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.