Qualified Health Care Assistant

NHS; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare provider in London seeks a qualified Health Care Assistant to provide clinical and administrative support across various boroughs. The ideal candidate will have NVQ Level 3 or higher, at least 2 years of experience, and a commitment to quality patient care. Key responsibilities include performing phlebotomy, maintaining records, and supporting diverse client needs. This position requires travel within boroughs for home visits.

Qualifications

• Qualified Health Care Assistant with at least 2 years’ experience in a GP or hospital setting.
• Ability to travel within boroughs and conduct home visits.
• Experience with INR or point-of-care testing is desirable.

Responsibilities

• Provide quality clinical support to a diverse patient population.
• Perform phlebotomy and point-of-care testing as required.
• Maintain accurate written and computerized records.
• Participate in personal and professional development.

Skills

Clinical support

Administrative support

Patient interaction

Infection control

Health record maintenance

Education

NVQ Level 3 or higher in health and social care

Care Certificate

Job description

Job Summary

The purpose of this role is to work as a qualified Health Care Assistant, providing quality clinical and administrative support efficiently to patients across Tower Hamlets, Newham, Waltham Forest and Havering.

Key Travel Requirements

Travel by car or motorcycle to various borough locations is required. The successful candidate must be able to travel within the specified areas and conduct home visits.

Responsibilities

• Provide a professional service to our multilingual, diverse patient population.
• Work with GP/PCN Care Coordinators and GP Assistants to identify patients lost to follow‑up and not served by existing diabetes or SMI services.
• Perform phlebotomy and point‑of‑care testing (e.g., anticoagulation clinics).
• Write back/discharge to GP or update EMIS directly as appropriate.
• Liaise with participating practices to book patients for reviews.
• Review patient goals and complete appropriate onward referrals (foot health, education, weight‑management programmes, etc.).
• Support patients through referrals and signposting to services such as dietitians, gyms, walking groups.
• Consider patients’ mental health and wellbeing; refer to social prescribers, wellbeing coaches or talking therapies when indicated.
• Co‑ordinate recent discharges from hospital and liaise with DSN.
• Engage in shared decision‑making with patients, involving personalised care roles where suitable.
• Perform chaperoning duties and other clinical activities as per written guidelines.
• Carry out decontamination and sterilisation procedures.

Administrative & Clerical Duties

• Maintain infection control standards and update medical records.
• Report concerns to the practice team that cannot be resolved during the HCA consultation.

Communication and Record Keeping

• Maintain accurate written and computerised records in line with NHS NEL policies.
• Collect and prepare statistical information using existing recording systems.
• Attend meetings and communicate effectively outside of meetings.

Personal / Professional Development

• Participate in annual performance reviews and maintain a record of personal and professional development.
• Take responsibility for own learning and performance improvement.
• Attend in‑service training and other required training sessions.
• Identify and pursue training needs to enhance quality care.
• Assist with the training and development of other personnel as required by the line manager.

Qualifications

Essential:

• Qualified Health Care Assistant.
• NVQ Level 3 or higher in health and social care.
• At least 2 years’ experience in a GP or hospital setting.
• Care Certificate with all 15 standards signed off.
• Ability to travel within boroughs and conduct home visits.

Desirable:

• Experience with INR or point‑of‑care testing.

Experience

• Maintain confidentiality at all times.
• Act as a chaperone with appropriate training, documenting each occasion using the practice template.
• Maintain health and safety standards at all times.

Additional Information

• Roaming role requiring travel across Waltham Forest, Tower Hamlets, Havering and Newham.

Disclosure and Barring Service Check

Subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a D&B check will be required.

Employer Details

Waltham Forest Federated GP Network

500 Larkshall Road, Highams Park, London, E4 9HH

Website: https://wfgpfednet.co.uk/