Qualified Dispenser or Dispensary Clerk

NHS; Norwich; On-site; GBP 20,000 - 25,000; Part time

Job summary

A primary care provider in Norwich is seeking a dedicated Dispenser to join their friendly team. In this role, you will support safe and effective pharmaceutical services, work closely with healthcare professionals, and ensure high-quality patient care. The position involves dispensing medication, managing prescriptions, and promoting excellent customer service. This is a part-time role with 22.5 hours per week, offering opportunities for ongoing development and training.

Qualifications

• Experience of working in a dispensary.
• Experience working with the general public/patients.
• Experience of working in primary care.

Responsibilities

• Ensure smooth running of the dispensary.
• Issue prescriptions and repeat medications.
• Dispense medication and check bags against prescriptions.
• Maintain hygiene and cleanliness in the dispensary.

Skills

Customer service

Attention to detail

Medication dispensing

Education

GCSE (or equivalent) English and Maths at Grade C (4) or above

Job description

We are seeking a dedicated Dispenser to join our friendly team at The Market Surgery. As a key member of our primary care team, the Dispenser plays a vital role in supporting the delivery of safe, effective, and timely pharmaceutical services to our patients. Working closely with GPs, nurses, and administrative staff, the successful candidate will be responsible for the accurate preparation, labelling, and dispensing of prescriptions.fe use of their medication.

Main duties of the job

At The Market Surgery, we pride ourselves on delivering high-quality, patient-centred care, and we value the vital role dispensers play in our multidisciplinary team. This is a fantastic opportunity to work in a collaborative, progressive practice with opportunities for ongoing development and training.

About us

The Market Surgery is a busy seven doctor practice providing care to over 10,000 patients in and around Aylsham in North Norfolk.

Working from purpose-built premises, located a short walking distance from the centre of Aylsham, we aim to provide a friendly and efficient service to patients fulfilling all their primary care needs. All our consulting rooms are on the ground floor, we have a dispensary next to the reception area and we have a car park for the use of our patients.

The practice is part of North and Waveney Integrated Care Service. We are a training practice for GP Registrars and medical students.

Job responsibilities

To work with colleagues to ensure the day-to-day smooth running of the dispensary, including:

Issuing prescriptions as required from discharge letters and tasks from doctors (if qualified),

Issuing repeat prescriptions as required from tasks from doctors and online, requests from patients (if qualified),

Sorting and counting prescriptions.

Dispensing medication as required and checking dispensed bags against signed prescriptions (if qualified),

Production of dossett boxes and checking they are correct and complete prior to collection/delivery (if qualified),

To order, record, dispense and dispose of controlled drugs as required by the relevant standard operating procedure (if qualified),

Improving profitability by accurate ordering of stock to ensure best value and to minimise the risk of out of date stock,

Unpacking deliveries, checking invoices, checking for out of date stock and stacking shelves,

Ensuring a high level of hygiene throughout the dispensary and that equipment is kept clean and in good working order.

To support the delivery of an accurate and efficient service to patients, including:

Promoting excellence in customer service and offering appropriate information and advice to patients and their carers.

To take payment when required.

Receiving and making telephone calls as required - divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery,

Completing SystmOne tasks from scanned letters and discharge summaries.

Enter patient/medication information on SystmOne ensuring careful recording of all relevant details.

The hours for this position are 22.5 per week

Monday - 09:00 - 17:00

Tuesday - 09:00 - 17:00

Friday - 09:00 - 18:30

Person Specification

Qualifications

• GCSE (or equivalent) English and Maths at Grade C (4) or above

Experience

• Experience of working in a dispensary
• Experience working with the general public/patients
• Experience of working in primary care
• Broad knowledge of general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.