Qualifications Operations Insight & Support Executive

Lifetime Group; Remote; GBP 60,000 - 80,000; Full time

Job summary

A skills and learning solutions provider in the UK is seeking a detail-oriented individual to provide insights into qualifications operations. The successful candidate will support the Qualifications Customer Service Manager and the broader team in meeting client service level agreements. With a focus on customer service, the role requires strong communication skills and the ability to manage workloads effectively. Join a progressive company that values diversity and inclusion, and offers a supportive workplace culture.

Benefits

25 days annual leave

Additional day leave for your birthday

Flexible working & flexi time options

Health cash plan

Life assurance

Company match pension up to 5%

Quarterly reward and recognition awards

Qualifications

• Experience of customer service and administration.
• Strong communication and customer service skills – written and oral.
• Ability to take initiative and effectively manage workload in a dynamic environment.
• Able to work independently on departmental tasks and collaboratively with other teams.

Responsibilities

• Providing accurate insight into Qualifications operations using non-financial and financial information.
• Supporting the Qualification Customer Service Manager and Qualifications Team to meet client SLAs.

Skills

Customer service experience

Strong communication skills

Ability to manage workload

Collaborative team player

Job description

A skills and learning solutions provider in the UK is seeking a detail-oriented individual to provide insights into qualifications operations. The successful candidate will support the Qualifications Customer Service Manager and the broader team in meeting client service level agreements. With a focus on customer service, the role requires strong communication skills and the ability to manage workloads effectively. Join a progressive company that values diversity and inclusion, and offers a supportive workplace culture.