QOF Recall & Long-Term Conditions Coordinator/General Administrator

NHS; Essex; On-site; GBP 24,000 - 32,000; Full time

Job summary

A healthcare provider in England is seeking a QOF Recall & Long-Term Conditions Coordinator/General Administrator. This role involves managing patient recalls for long-term conditions and ensuring quality care delivery. Candidates should have experience in general practice and a good understanding of the Quality and Outcomes Framework (QOF). Proficiency in Excel and Word is required. Competitive salary and supportive work environment offered.

Qualifications

• Experience of working in general practice essential.
• A good understanding of QOF.
• Proficient with Excel and Word.

Responsibilities

• Manage and maintain the practice recall system for all long-term condition reviews.
• Generate and monitor QOF and practice performance reports.
• Contact patients to arrange appointments.
• Ensure that patients receive timely invitations and follow-up reminders.
• Identify patients overdue for reviews and coordinate proactive outreach.

Skills

Experience of working in general practice

Understanding of QOF

Proficient with Excel

Proficient with Word

Job description

QOF Recall & Long-Term Conditions Coordinator/General Administrator

The practice is looking for an organised, motivated and patient‑focused QOF Recall & Long-Term Conditions (LTC) Coordinator/Administrator to join our friendly GP practice team. This is a key role that supports the delivery of high‑quality patient care and ensures we meet the Quality and Outcomes Framework (QOF) and contractual requirements.

The post‑holder will take responsibility for coordinating and monitoring the recall system for long‑term condition reviews and other QOF‑related activity. You will work closely with the clinical and administrative teams to ensure patients are invited, booked, and followed up appropriately.

Main duties of the job

Key Responsibilities

• Manage and maintain the practice recall system for all long‑term condition reviews (e.g., diabetes, COPD, asthma, hypertension, mental health).
• Generate and monitor QOF and practice performance reports.
• Contact patients by phone, text and self‑book links to arrange appointments.
• Be competent with bulk messaging using Accurx.
• Ensure that patients receive timely invitations and follow‑up reminders.
• Work closely with clinical staff to support accurate coding and data quality.
• Identify patients overdue for reviews and coordinate proactive outreach.
• Support annual QOF preparations and year‑end submissions.
• Assist with administrative tasks related to LTC management and population health.
• Be competent using Excel and Word.
• Work with prescription team to ensure patient compliance with annual reviews.

Other Administrative Tasks

• Oversee diary entries as added by the GP.
• General administrative duties as directed by the practice manager or reception manager.
• Cover reception as necessary.
• Assist with registrations when necessary.

About us

Rydal is a friendly, welcoming practice where you are given the chance to make a meaningful impact on patient care and practice performance every day. We support each other through challenges and work together to achieve QOF and practice goals.

Person Specification

Experience

• Experience of working in general practice essential.
• A good understanding of QOF.
• Proficient with Excel and Word.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.