QCS/DCS Field Service Engineer - Newcastle upon Tyne 1 hour radius

-; Looe; Remote; GBP 35,000 - 50,000; Full time

Job summary

A global industrial leader is seeking a Home-Based Field Service Engineer in the North-East of England. This role involves providing support to customer paper manufacturing facilities, delivering service agreements, and maintaining ABB QCS/DCS equipment. Candidates must have a degree in Electrical or Measurement & Control Engineering, a clean UK driving license, and a strong customer focus. The position offers competitive salary and benefits, including flexible working and a company car or cash allowance.

Benefits

Competitive salary

25 days annual leave plus bank holidays

Competitive contributory pension scheme

Private medical cover

Generous bonus scheme

Qualifications

• Clean driving licence (UK) is essential.
• Knowledge of the Paper Industry is desirable.
• Knowledge of ABB QCS or DCS systems is desirable.

Responsibilities

• Provide field and in-house technical support, including out-of-hours support.
• Advise clients on maintenance procedures and operational methods.
• Travel flexibly to sites anywhere in the UK.

Skills

Self-motivated

Excellent customer focus

Good networking skills

Results orientation

Education

Degree or HND in Electrical or Measurement & Control Engineering

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation – for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy; growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to: Local Industry Lead, Paper UK

Represents ABB as Home‑Based Field Service Engineer in the North‑East of England on customer paper manufacturing facilities.

• As part of the Northern Service Team provide 24/7 onsite support for ABB QCS and DCS equipment.
• After initial ABB product training, you will be responsible to deliver the Service Agreement, including preventative and corrective maintenance on ABB QCS/DCS equipment, configuration, calibration, modification, cleaning, and adjustment.
• Participate in a 1‑week on‑call rota.
• Develop strong working relationships with customers across production and engineering.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters – because the progress we make here creates real impact out there.

What’s in it for you?

We want you to bring your full self to work – your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Your Role and Responsibilities

• Provide high‑level field and in‑house technical support, including out‑of‑hours support.
• Fulfil Service Agreement obligations, demonstrated through the use of ABB ServicePro and other reporting tools.
• Provide application support and software troubleshooting to customers, onsite and by remote dial‑in.
• Advise clients on maintenance procedures, evolution, site planning, operational methods, process measurement, and control.
• Travel flexibly to sites anywhere in the UK for the above activities, in addition to primary areas of responsibility.
• Prepare and write technical reports for internal and external use.
• Promote sales of maintenance services and equipment, including spare parts, and advise the Sales department of possible sales leads.
• Assist Sales and Account management with the preparation of quotations.
• Commission equipment in the field as part of the project team.

Qualifications for the Role

• Degree or HND in Electrical or Measurement & Control Engineering – essential
• Clean Driving Licence (UK) – essential
• Self‑motivated and able to work unsupervised – essential
• Excellent customer focus – essential
• Good networking skills – essential
• Results orientation – essential
• Knowledge of the Paper Industry – desirable
• Knowledge of ABB QCS or DCS systems – desirable
• Commercial awareness – desirable

Benefits

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle‑to‑work, gadget discounts, and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
• Company car or cash for car allowance
• Private medical cover for yourself
• Generous bonus scheme

More about us

The Process Industries Division serves mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high‑power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on‑line sensors, actuators and field instruments. Digitalisation solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

EVP Hashtags

#RunwithABB #ABBCareers

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.