PV Technical and Installation Support Representative

EA First Compass House; South Cambridgeshire; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading renewable energy company in Cambridgeshire is seeking a PV Technical & Installation Support Representative. This customer-facing role involves providing technical support, training installers, and troubleshooting issues related to solar panel installations. The ideal candidate should have hands-on experience, strong communication skills, and be comfortable working at height. The position offers a competitive salary, benefits, and opportunities for growth.

Benefits

Competitive salary + company vehicle

26 days annual leave (increasing to 28 after two years)

Generous pension scheme (3% employee / 6% employer)

Private medical insurance

Share ownership programme

Annual bonus and regular company events

Employee Assistance Programme

Qualifications

• Practical, hands on experience working at roof height on construction sites.
• Knowledge of PV installation practices and electrical regulations is advantageous.
• Experience commissioning PV systems, including inverters, batteries, and EV chargers preferred.

Responsibilities

• Deliver technical support and product training on-site, at head office, and remotely.
• Visit construction sites across the UK and Europe to assist with installations and quality checks.
• Investigate and resolve customer issues from minor faults to complex challenges.

Skills

Technical support

Training

Troubleshooting

Communication

Organizational skills

Job description

Are you passionate about renewable energy and customer service? We are seeking a PV Technical & Installation Support Representative to join a fast-growing business on the outskirts of Cambridge. This is an exciting opportunity to work with a market leader in roof-integrated solar panels, supporting customers across the UK and Europe.

This is a varied, customer-facing position where you'll provide technical support and training to our installer network and housebuilding partners. You'll be the go-to expert for PV installations, troubleshooting issues, and ensuring customers receive exceptional service.

Responsibilities

• Delivering technical support and product training (on-site, at head office, and remotely)
• Visiting construction sites across the UK and Europe to assist with installations and quality checks
• Investigating and resolving customer issues, from minor faults to complex challenges
• Supporting product development by feeding back insights from the field
• Maintaining accurate records and reporting on customer support metrics

Qualifications

• Practical, hands on experience; comfortable working at roof height on construction sites
• Knowledge of PV installation practices and electrical regulations (advantageous)
• Experience commissioning PV systems, including inverters, batteries, and EV chargers (preferred)
• Strong communication skills, able to train installers and build rapport with customers
• Organised, resourceful, and confident with a proactive approach
• Computer literate, with a full clean driving licence

Benefits

• Competitive salary + company vehicle
• 26 days annual leave (rising to 28 after two years) plus public holidays
• Generous pension scheme (3% employee / 6% employer)
• Private medical insurance
• Share ownership programme
• Annual bonus and regular company events
• Employee Assistance Programme

EA First Ltd are acting as an Employment Agency for this permanent vacancy.