PV Technical And Installation Support Representative

EA First; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading renewable energy firm in the UK is seeking a PV Technical & Installation Support Representative. You will deliver technical support, assist with installations, and address customer issues. Ideal candidates have experience with PV systems and strong problem-solving skills. This role offers a competitive salary, a company vehicle, and various benefits including annual leave and healthcare.

Benefits

Competitive salary + company vehicle

26 days annual leave

Generous pension scheme

Private medical insurance

Employee Assistance Programme

Qualifications

• Experience with PV systems, including inverters, batteries, and EV chargers.
• Practical, hands-on experience comfortable working at roof height.
• Knowledge of PV installation practices and electrical regulations.

Responsibilities

• Delivering technical support and product training.
• Visiting construction sites across the UK and Europe.
• Investigating and resolving customer issues.
• Feeding back insights for product development.
• Maintaining accurate records and reporting.

Skills

Technical support

Customer service

Communication skills

Problem-solving

Job description

Are you passionate about renewable energy and customer service? We are seeking a PV Technical & Installation Support Representative to join a fast‑growing business on the outskirts of Cambridge. This is an exciting opportunity to work with a market leader in roof‑integrated solar panels, supporting customers across the UK and Europe.

Responsibilities and Qualifications

• Delivering technical support and product training (on‑site, at head office, and remotely)
• Visiting construction sites across the UK and Europe to assist with installations and quality checks
• Investigating and resolving customer issues, from minor faults to complex challenges
• Supporting product development by feeding back insights from the field
• Maintaining accurate records and reporting on customer support metrics
• Practical, hands‑on experience; comfortable working at roof height on construction sites
• Knowledge of PV installation practices and electrical regulations (advantageous)
• Experience commissioning PV systems, including inverters, batteries, and EV chargers (preferred)
• Strong communication skills, able to train installers and build rapport with customers
• Organised, resourceful, and confident with a proactive approach
• Computer literate, with a full clean driving licence

Benefits

• Competitive salary + company vehicle
• 26 days annual leave (rising to 28 after two years) plus public holidays
• Generous pension scheme (3% employee / 6% employer)
• Private medical insurance
• Share ownership programme
• Cycle‑to‑work scheme
• Annual bonus and regular company events
• Employee Assistance Programme

EA First Ltd are acting as an Employment Agency for this permanent vacancy