Pupil Services Officer

St Christopher's Multi Academy Tust; Exeter; On-site; GBP 16,000 - 25,000; Part time

Job summary

A local multi-academy trust in Exeter is seeking a Pupil Services Officer to join the team on a part-time basis. The candidate should be experienced in administration with a strong customer service orientation, effectively supporting school operations. The role is fixed-term until April 2026 and offers a welcoming environment committed to children’s welfare and professional development.

Benefits

Local Government Pension Scheme

Cycle to Work Scheme

Tax Free Childcare

Employee Assistance Programme

Qualifications

• Experience in administration and customer service roles.
• Ability to communicate effectively with staff, pupils, and parents.
• Capability to maintain a positive focus in problem-solving situations.

Responsibilities

• Provide administrative support to leaders and teachers.
• Welcome visitors and support pupils and parent/guardians.
• Manage school systems and tasks effectively.

Skills

Administration experience

Customer service mindset

Excellent communication

Problem solving

Job description

Pupil Services Officer – St Michael’s CofE Primary Academy

Contract Term: Part Time – Fixed Term until 02/04/2026

Salary: Grade SC Level 2 – SCP 3-5 Starting salary £16,212 (FTE £24,796)

Hours: 28 hours per week (Monday, Tuesday, Thursday and Friday 8.30am – 4pm)

Term Time only: 39 weeks per year

Closing Date: 21st November

Interview Date: 24th November

Start Date: As soon as possible

Benefits

• Local Government Pension Scheme
• Cycle to Work Scheme
• Tax Free Childcare
• Employee Assistance Programme

Role Overview

Are you an experienced administrator, passionate about customer service and ensuring you deliver the best for your community? Are you ready to take a key role in school administration, supporting a busy Primary Academy in Exeter. You will need to have experience of administration and a customer service mindset, keeping a positive focus when problem solving. You will be an excellent communicator whilst supporting in a wide variety of tasks, including being an expert in our school systems. You will be an integral part of our pupil services teams to give quality administrative support to leaders and teachers in the schools and provide a wonderful welcome to any visitors, providing friendly and efficient support to the staff, pupils, and parent/guardians, being at the heart of operational activity for our schools.

What We Offer

• A welcoming school with a strong ethos and values.
• Children who are happy and motivated to learn.
• An experienced, supportive, and welcoming staff team who genuinely want the best for our pupils.
• A strong commitment to continuing improvement.
• A commitment to your professional development.

In joining St Michael’s, you will be part of a friendly and welcoming staff team and a supportive community. The school is part of the St Christopher’s Trust - a family of 21 Church and Community Schools spanning three local authorities and providing a rich network of collaboration.

Please visit the link for information on how to apply: https://www.stchristophersmat.org/work-with-us/current-vacancies

If you have any queries when applying for this role, please contact the People team via [e-mail]

Applications need to be completed by 9am on 21st November. Interviews will be held on Monday 24th November

Please note it is our process to apply for references for shortlisted applicants and to complete online searches in line with Keeping Children Safe in Education guidance, for all shortlisted applicants. We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. An enhanced DBS Disclosure is required for this post.

Please visit the website for our Trust policies and our Safeguarding and Child Protection Policy: https://www.stchristophersmat.org/key-information/item/10/trust-policies

We welcome individuals from all backgrounds and are committed to cultivating a diverse and inclusive workplace. Applicants who meet the criteria will be considered for employment, regardless of race, religion, gender, gender identity or expression, sexual orientation, disability, age or veteran status.