Pulmonary Rehabilitation Administrator

Croydon Health Services NHS Trust; Croydon; On-site; GBP 29,000 - 32,000; Part time

Job summary

A leading NHS organization is seeking a part-time Pulmonary Rehab Administrator to support the Pulmonary Rehabilitation service in Croydon, UK. The administrator will manage patient referrals, schedule assessments, and ensure accurate record-keeping while working closely with healthcare professionals. Ideal candidates will have strong customer service skills, organizational abilities, and relevant qualifications. The role offers a salary range of £29,651 to £31,312 per annum (pro rata).

Qualifications

• GCSE / O' level or equivalent, Grade C or higher in English and Maths.
• Evidence of on-going continuous personal development (CPD) and training.
• NVQ Level 3 in Business Administration/Customer Care or equivalent experience.

Responsibilities

• Act as the first point of contact for patients undergoing pulmonary rehabilitation.
• Manage referrals, schedule assessments, and maintain accurate patient records.
• Ensure timely communication with patients, carers, and the multidisciplinary team.

Skills

Customer service in a multi-cultural environment

Organizational skills

Using IT and administrative systems

Education

GCSE / O' level or equivalent in English and Maths

NVQ Level 3 in Business Administration/Customer Care

Tools

EMIS

Job description

Pulmonary Rehab Administrator (Band 3) - Mat Leave Cover until Feb 2027

An exciting opportunity has arisen for a part-time administrator to join the Croydon Respiratory Team (CRT), with a specific focus on supporting the Pulmonary Rehabilitation service.

The post holder will act as the first point of contact for all administrative matters related to patients undergoing pulmonary rehabilitation. This includes managing referrals, scheduling assessments and classes, maintaining accurate patient records, and ensuring timely communication with patients, carers, and the multidisciplinary team.

Working closely with physiotherapists, nurses, and other healthcare professionals, the administrator will play a key role in the smooth coordination of the patient pathway, helping to ensure that individuals with chronic respiratory conditions receive high-quality, timely, and person‑centred care.

The CRT is committed to providing our colleagues with a positive experience, assisting them in building fulfilling and rewarding careers. This role offers the opportunity to contribute meaningfully to a service that makes a real difference in patients' lives.

Main duties of the job

The post holder will be the first point of contact for all administrative matters relating to the Pulmonary Rehabilitation patient pathway, supporting patients from referral through to discharge. Working as an integral part of the multidisciplinary team, they will ensure the smooth coordination of appointments, assessments, and rehabilitation sessions, helping to deliver a seamless and patient‑centred experience.

The administrator will maintain accurate records, manage communications with patients and clinicians, and ensure that all aspects of the pathway are handled efficiently and professionally. By being accessible, customer‑focused, and knowledgeable, the post holder will contribute to high levels of satisfaction among both patients and staff. All duties will be carried out in line with established Standard Operating Procedures (SOPs), which provide a consistent framework and clear timescales to support the delivery of high‑quality care across the Trust.

About us

Croydon Health Services provides integrated NHS services to care for people at home, in schools, and health clinics across the borough as well as at Croydon University Hospital and Purley War Memorial Hospital.

CUH provides more than 100 specialist services and is home to the borough's only Emergency Department and 24/7 maternity services, including a labour ward, midwifery‑led birth centre and the Crocus home birthing team.

Purley War Memorial Hospital (PWMH) in the south of the borough offers outpatient care, including diagnostic services, physiotherapy and ophthalmology services run by Moorfields Eye Hospital, alongside an onsite GP surgery.

Our experienced staff take care of people of all ages across the borough of Croydon.

We are a very close‑knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset.

Person Specification

Education & Qualifications

• GCSE / O' level or equivalent, Grade C or higher in English and Maths
• Evidence of on‑going continuous personal development (CPD) and training
• NVQ Level 3 in Business Administration/Customer Care or equivalent experience

Knowledge & Experience

• Experience of using of IT and administrative systems
• Experience of customer service in a multi‑cultural environment
• Experience of prioritising own workload
• NHS experience
• Experience using EMIS

Personal Qualities

• Ability to successfully manage and resolve difficult situations
• Excellent organisational skills
• Ability to use own judgement to resolve problems
• Contributes to service improvement
• Makes a positive contribution to effective multi‑disciplinary team working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£29,651 to £31,312 a yearper annum (pro rata) incl HCAS (Outer)