Publisher Success Manager — Remote, AI-Driven SaaS Growth

Story Terrace Inc.; Greater London; Remoto; GBP 50.000 - 70.000; Tempo integral

Benefícios oferecidos por esta vaga

All-remote work

Flexible hours

Quarterly team meet-ups with travel

Training allowance

New laptop and WFH stipend

Generous holiday

Industry events

Opportunity to shape our company as we

Resumo da vaga

FlatPlan is seeking a Customer Success Manager to oversee a portfolio of top-tier publishers in the UK and US. You’ll nurture relationships, help clients grow audience and revenue on Apple News and Apple News+, and own renewals and expansion.

Reporting to the Head of Customer Success, you’ll build success plans, monitor engagement, and coordinate with editorial, audience and product teams to ensure retention and long-term partnership.

Qualificações

• 3+ years in a role at a company that works with publishers.
• Proven experience managing senior client or stakeholder relationships.
• Understanding of how publishers monetise subscriptions and advertising.
• Experience with AI tooling beyond basics, including automations and connectors.
• Excellent written and verbal communication skills.
• Ability to manage multiple accounts independently.

Responsabilidades

• Success planning: Build and maintain a plan for each account with audience and revenue goals.
• Adoption: Ensure each publisher uses FlatPlan fully and achieves results.
• Relationship management: Build long-term relationships with multiple stakeholders.
• Account health: Monitor engagement and health and act on risk early.
• Business reviews: Run reviews using Apple News analytics and FlatPlan data.
• Retention and renewals: Own renewals across your portfolio and identify risks early.
• Expansion: Identify opportunities to grow accounts with added brands and services.
• Onboarding: Take over new clients from sales with Publisher Operations Manager.
• Customer voice: Feed insights to product and engineering teams.
• Issue resolution: Work with Support to resolve issues quickly.
• Reporting: Maintain account records, health scores and renewal forecasts in Attio.

Conhecimentos

Media industry experience

Account management

Commercial awareness

AI fluency

Communications

Organised

Descrição da vaga

FlatPlan is seeking a Customer Success Manager to oversee a portfolio of top-tier publishers in the UK and US. You’ll nurture relationships, help clients grow audience and revenue on Apple News and Apple News+, and own renewals and expansion.

Reporting to the Head of Customer Success, you’ll build success plans, monitor engagement, and coordinate with editorial, audience and product teams to ensure retention and long-term partnership.