Public Service Customer Specialist — Drive Impact

Commonwealth of Virginia; Stafford; On-site; GBP 26,000 - 38,000; Full time

Job summary

A State Government Department is seeking a Customer Service Generalist in Stafford to provide exceptional service at the DMV. Responsibilities include communicating policies, issuing ID cards, and processing applications. Ideal candidates will have strong communication skills, customer service experience, and the ability to navigate DMV procedures. The position offers a competitive salary and excellent benefits, including paid holidays and leave.

Benefits

Competitive salary

Excellent health and retirement benefits

Paid holidays and leave

Qualifications

• Must be able to communicate effectively with diverse customers.
• Proven ability to handle inquiries efficiently.
• Must possess a valid driver's license with fewer than 6 demerit points.

Responsibilities

• Provide top-notch service to diverse customer base.
• Administer knowledge exams and road tests.
• Manage cash and credit card transactions.

Skills

Strong verbal and written communication skills

Proven customer service abilities

Attention to detail

Problem-solving skills

Computer literacy in Microsoft Office

Ability to interpret laws and regulations

Education

High School Diploma or equivalent

Job description

A State Government Department is seeking a Customer Service Generalist in Stafford to provide exceptional service at the DMV. Responsibilities include communicating policies, issuing ID cards, and processing applications. Ideal candidates will have strong communication skills, customer service experience, and the ability to navigate DMV procedures. The position offers a competitive salary and excellent benefits, including paid holidays and leave.