Public Sector Service Designer — Remote and Co-Creation

Futureheads; Greater London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading UK tech consultancy is seeking a Service Designer to work on public sector projects. This role involves conducting user research, mapping customer journeys, and designing service blueprints. Candidates should have experience with UK public sector work and the ability to work within agile teams. The position offers a flexible remote setup with occasional travel across the UK. The role presents a unique opportunity for those passionate about service design in the public sector.

Qualifications

• Experience in working on UK public sector projects with service standards.
• Ability to conduct user and stakeholder research.
• Proficient in mapping customer journeys and facilitating workshops.

Responsibilities

• Conduct user and stakeholder research to understand needs.
• Map customer journeys to identify pain points.
• Design service blueprints for processes.

Skills

User and stakeholder research

Customer journey mapping

Service blueprint design

Facilitation of workshops

Prototyping

Agile methodologies

Job description

A leading UK tech consultancy is seeking a Service Designer to work on public sector projects. This role involves conducting user research, mapping customer journeys, and designing service blueprints. Candidates should have experience with UK public sector work and the ability to work within agile teams. The position offers a flexible remote setup with occasional travel across the UK. The role presents a unique opportunity for those passionate about service design in the public sector.