Public Sector Service Designer — End-to-End UX Lead

IBM; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading technology company in England is seeking an experienced Service Designer to lead the design of comprehensive enterprise experiences. The role involves facilitating workshops, collaborating on research insights, and producing key UX artefacts. Ideal candidates will demonstrate proficiency in service design methodologies and tools, coupled with strong communication and analytical skills, to enhance user experience across various channels. This position offers a wide range of professional growth opportunities and a supportive work environment.

Benefits

Training and e-learning opportunities

Promotion opportunities

Diversity & Inclusion programs

Work-life balance support

Private medical and dental cover

25 days holiday

Qualifications

• Proficiency in service design methodologies like Double Diamond.
• Ability to create service journeys and touchpoints.
• Experience in conducting user research and usability testing.
• Strong analysis skills to translate findings into recommendations.
• Proficiency in visual designs for touchpoints.

Responsibilities

• Lead end-to-end enterprise experience design.
• Facilitate workshops to create collective understanding.
• Collaborate on strategic initiatives.
• Define UX measurements for tracking outcomes.
• Produce artefacts such as service blueprints.

Skills

Service design methodologies and frameworks

User research

Wireframes and prototypes

Communication and interpersonal skills

Analytical skills

Tools

Sketch

Figma

Adobe XD

Job description

A leading technology company in England is seeking an experienced Service Designer to lead the design of comprehensive enterprise experiences. The role involves facilitating workshops, collaborating on research insights, and producing key UX artefacts. Ideal candidates will demonstrate proficiency in service design methodologies and tools, coupled with strong communication and analytical skills, to enhance user experience across various channels. This position offers a wide range of professional growth opportunities and a supportive work environment.