Public Sector Housing Complaints Specialist

Adecco; Dartford; Hybrid; GBP 37,000; Full time

Job summary

A leading public sector organization in Dartford is seeking a Resolutions Assignment Officer to join their Customer Resolutions team. This full-time role involves managing communications from MPs and Councillors, ensuring high-quality responses, and requires strong administrative skills alongside proficiency in MS Dynamics. The successful candidate will need to be highly organized and confident in drafting correspondence. The position offers a competitive salary of up to £36,340 per annum for an initial four-month period, with the option for hybrid working one day a week.

Qualifications

• Experience in administrative roles with a focus on organization.
• Familiarity with complaints and resolutions processes.
• Confidence in drafting responses to complex queries.

Responsibilities

• Manage and monitor the MP and Councillor inbox effectively.
• Track responses and ensure timely communication.
• Draft and review responses to ensure quality.

Skills

Strong administrative skills

Proactive communication

MS Dynamics proficiency

Organizational skills

Confident telephone manner

Job description

A leading public sector organization in Dartford is seeking a Resolutions Assignment Officer to join their Customer Resolutions team. This full-time role involves managing communications from MPs and Councillors, ensuring high-quality responses, and requires strong administrative skills alongside proficiency in MS Dynamics. The successful candidate will need to be highly organized and confident in drafting correspondence. The position offers a competitive salary of up to £36,340 per annum for an initial four-month period, with the option for hybrid working one day a week.