Public Sector Cloud Service Delivery Manager (ITIL4)

Version 1 Solutions Limited; Telford; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology service provider in Telford is seeking an IT Service Manager to oversee service delivery and management in cloud environments. The ideal candidate will have a strong understanding of ITIL4 frameworks, stakeholder management skills, and a background in cloud services. You’ll work closely with cross-functional teams to manage service levels and improve operational efficiency. This role includes travel to multiple locations for stakeholder meetings as needed. A hybrid work model is available, providing flexibility to balance work and life.

Benefits

Private medical insurance

Free eye tests and contributions towards glasses

Incentivised certifications and accreditations

Qualifications

• Experience in IT Service Management or Service Delivery Management role.
• Knowledge of operational processes within a Digital product/service context.
• Ability to engage stakeholders effectively.

Responsibilities

• Work within IT Service Level Agreements.
• Support customer needs and service impact awareness.
• Manage incidents, problems, and changes.

Skills

Stakeholder management

Cloud technologies understanding

Operational service improvements

ITIL4 frameworks knowledge

Agile working practices

Education

ITIL4 Foundation qualification

AWS Certified Cloud Practitioner qualification

Microsoft Certified: Azure Fundamentals qualification

Job description

A leading technology service provider in Telford is seeking an IT Service Manager to oversee service delivery and management in cloud environments. The ideal candidate will have a strong understanding of ITIL4 frameworks, stakeholder management skills, and a background in cloud services. You’ll work closely with cross-functional teams to manage service levels and improve operational efficiency. This role includes travel to multiple locations for stakeholder meetings as needed. A hybrid work model is available, providing flexibility to balance work and life.