Public Sector Case-Management Agent (Onsite)

Teleperformance Ltd; Glasgow; On-site; GBP 27,000; Full time

Job summary

A leading customer service firm is seeking Contact Centre Agents for an onsite role in Glasgow. The position offers a salary of £26,748.80 per annum. You will manage a dedicated caseload, requiring strong judgment, compassion, and excellent time management skills. Responsibilities include conducting interviews, gathering evidence, and collaborating with agencies to support vulnerable customers. The role advocates for professional customer service and offers comprehensive training and development opportunities.

Benefits

28 days holiday including bank holidays

Employee wellness support

Life Assurance Cover

Career development opportunities

Qualifications

• Ability to conduct effective and challenging conversations.
• Flexibility to manage multiple cases simultaneously.
• Proficient in gathering and assessing information while maintaining confidentiality.
• Experience engaging with vulnerable individuals empathetically.

Responsibilities

• Manage a dedicated caseload with compassion and professionalism.
• Collaborate with agencies to enhance customer well-being.
• Conduct interviews and gather evidence effectively.
• Maintain accurate records and adhere to legal standards.

Skills

Compassion

Judgment skills

Time management

Excellent customer service

Attention to detail

Job description

A leading customer service firm is seeking Contact Centre Agents for an onsite role in Glasgow. The position offers a salary of £26,748.80 per annum. You will manage a dedicated caseload, requiring strong judgment, compassion, and excellent time management skills. Responsibilities include conducting interviews, gathering evidence, and collaborating with agencies to support vulnerable customers. The role advocates for professional customer service and offers comprehensive training and development opportunities.