Public Protection Officer

5 Star Recruitment; Romford; On-site; GBP 32,000 - 46,000; Full time

Job summary

Public Protection Service in Romford is seeking a dedicated professional to complete compliance, enforcement and project work within a performance management regime. You will work on defined areas within the Public Protection Service as directed by your Line Manager and support the Management Team to ensure efficient operations and continual service improvement.

You will carry out casework across technical areas, engage with members, residents, external agencies and partners, and maintain ICT

Qualifications

• Degree or professional qualification required or equivalent.
• Membership of a relevant professional organisation desirable.
• Experience in enforcement and public protection is essential.
• Ability to work outside core hours on a pre-arranged basis.

Responsibilities

• Respond to and fully investigate reactive requests for service within Public Protection and own areas of competency.
• Carry out proactive inspections and sampling programmes.
• Support projects as agreed with a Public Protection Manager.
• Achieve performance targets for the service and individually.
• Maintain technical and legal knowledge within the Public Protection Technical Competency Matrix.
• Liaise with members and senior managers regarding own caseload.
• Promote collaboration with stakeholders and partners.

Skills

Multi-disciplinary enforcement

Stakeholder engagement

Project delivery

Audit and records management

Change and transformation

Teamwork and collaboration

Education

Degree, diploma or professional qualification

Membership of professional organisation desirable

Tools

MS Word

MS Excel

MS Project

GIS

Mobile working tools

Job description

• To complete compliance, enforcement and project work within the Public Protection Service to ensure the delivery of a high quality customer focused specialist enforcement service within a performance management regime.
• To work on defined areas within the Public Protection Service as defined by your Line Manager.
• To support the Public Protection Management Team to ensure the service operates in an effective, efficient and collaborative manner creating positive outcomes and continual service improvement.
• To support robust project management for the service.

Job Context:

• The post holder reports to a Public Protection Manager
• The post holder does not have any line management responsibility.
• The post holder will carry out casework within specific technical areas.
• The post holder will be required to work 36 hours per week some of which will be required to be outside of business hours based on the demands of the service.
• The post holder is responsible for ordering and maintaining equipment and protective clothing available to assist in the duties of the post.

Experience

• Experience of successfully managing a multi-disciplined enforcement caseload.
• Experience of successfully working within varied Public Protection Services.
• Experience of effectively working with key stakeholders and clients such as members, residents, external agencies, business partners and the private sector.
• A high level of achievement in meeting statutory duties, attaining legal compliance and enforcement work through to successful prosecution.
• Experience of supporting the delivery of projects from inception to completion.
• Experience of the use of ICT, the MS Windows operating system, MS Word, MS Excel, MS Project, MS Powerpoint, GIS, Instant Messages, Apps and tools for mobile working.
• Experience of ordering products and equipment to support own work, ensuring appropriate records are kept for audit purposes.
• Experience of working through the democratic process including reporting to committees, forums and strategic groups.
• Experience in supporting the implementation and maintenance of quality management systems.
• Experience of cross authority working.
• Experience of supporting change and transformation.

Qualifications

• Degree, diploma or relevant academic or professional qualification (or equivalent) essential.
• Membership of a relevant professional organisation desired.

Working conditions/circumstances

• Required to work outside of core hours on a pre-arranged basis.
• Ability to work individually and as part of a team.
• Current driving license.

Key Result Area

• To respond to and fully investigate reactive request for service relevant to Public Protection and own areas of competency as defined within your PDR and 121s.
• To carry out proactive work such as inspections and sampling programmes.
• To support Projects as agreed with a Public Protection Manager
• To achieve agreed performance targets for the service and individually as defined within service and corporate plans; and PDRs/121s.
• To maintain a technical and legal knowledge of specified technical areas of expertise within the Public Protection Technical Competency Matrix.
• To be aware of the sensitive nature of the services provided so as to respond swiftly and effectively to allay incidents that could have the potential for adverse publicity and be detrimental to the council
• To liaise and work with members and senior managers in relation to own caseload.
• To maintain close links and promote collaboration and partnership working with relevant stakeholders and clients in relation to your current caseload.
• To ensure maximum customer care provision when completing caseload and support projects to support a robust service monitoring and performance programme.
• To support continuous service delivery improvement when completing casework.
• Make full use of ICT available to support service monitoring and efficiency.
• Represent the Service at meetings of Council, committees, officer working groups and relevant meetings of outside bodies in relation to the specific technical areas you are working on.
• Order products in accordance with the Councils Financial Framework
• Carry out responsibilities under the H&S at Work Act 1974 and associated regulations and promote a safety culture in accordance with the Council Health & safety policies and procedures
• Other duties required by the Service as directed by your Line Manager.

Expected End Result

• To provide a high quality, efficient and compliant service.
• To ensure statutory duties are met.
• Service delivered and developed in a timely and successful manner.
• Agreed performance criteria met resulting in high quality service provided, ensuring legal compliance and efficiency for the Council.
• Services delivered to best value and within the appropriate legislative framework.
• Reputation of the council safeguarded, and strong partnership working with other agencies and stakeholders maintained.
• Informed and engaged members and senior management.
• Maximised potential for cross service and Council working. Gained efficiencies through partnership approach. Business Plan and corporate objectives met to the required standard.
• Appropriate customer service provided to customers.
• Effective and efficient service delivery in line with Service and Corporate Plans.
• Management Information used to develop and deliver services.
• Service represented at relevant meetings and actions taken forward as required.
• Services delivered on budget in compliance with policies
• Up to date knowledge maintained.
• A safe working environment.
• To ensure appropriate service can be provided.