Public Enquiry Desk Officer

Greater Manchester Police; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A regional policing authority in Manchester is seeking candidates to offer Enquiry Counter services to the public. The role involves managing inquiries related to crime, accidents, and lost property while maintaining secure access to the building. Candidates should excel in communications, have administrative experience, and be willing to handle difficult situations calmly. This position also requires shift work and potential coverage across various offices. A strong commitment to customer care and a supportive approach to public interactions are essential.

Qualifications

• Experience of working with the public in an advisory environment.
• Prepared to work shifts and cover at different Neighbourhood Enquiry Counter Offices.
• Willingness to attend training for customer care and aggressive situations.

Responsibilities

• Provide Enquiry Counter services to the public.
• Manage lost and found property and check driving documents.
• Maintain secure control of entry and exit to the building.

Skills

Good communication skills

Ability to handle difficult customers

Administration/clerical experience

Competent with Microsoft packages

Job description

A regional policing authority in Manchester is seeking candidates to offer Enquiry Counter services to the public. The role involves managing inquiries related to crime, accidents, and lost property while maintaining secure access to the building. Candidates should excel in communications, have administrative experience, and be willing to handle difficult situations calmly. This position also requires shift work and potential coverage across various offices. A strong commitment to customer care and a supportive approach to public interactions are essential.