Pub Shift Manager

University of St Andrews Students' Association; St Andrews; On-site; GBP 27,319 - 30,378; Full time

Benefits offered by this job

30 days annual leave

Public holidays - 5 days

Free staff parking

Cycle to Work Scheme

Pension scheme with employer contrib.

Staff discount scheme

Employee Assistance programme

On shift staff discount

Job summary

The University of St Andrews Students’ Association (Your Union) is seeking a proactive hospitality supervisor to lead shifts, manage customer service, and ensure operational standards are met at The Red Gown.

You will oversee opening/closing, maintain stock levels, and support compliance with food safety and GDPR across a busy outlet, while delivering excellent guest experiences and staff leadership.

Qualifications

• Experience in a customer-facing or hospitality role.
• Strong organisational and time management skills.
• Ability to lead and supervise a team.
• Understanding of operational and compliance standards.
• Basic IT and systems knowledge.

Responsibilities

• Run shifts independently, ensuring smooth and efficient operations.
• Oversee opening and closing procedures.
• Adopt a 'stand back and look' approach to maintain standards during shifts.
• Ensure all areas are presented and maintained correctly.
• Deliver excellent customer service at all times.
• Ensure food and drink are served to specification.
• Maintain strong presence and visibility during shifts.
• Be welcoming and engaging with customers.

Skills

Leadership

Customer service

Team supervision

Stock control

GDPR compliance

IT literacy

Tools

Stock management software

POS systems

Microsoft Office

Job description

Role Details & Benefits

• Hours of work: Full-time 36.25
• The role requires flexibility to work evenings, late-night shifts, weekends and out-of-hours incidents as and when required
• Salary: Grade 4.17-4.21 £27,319 - £30,378
• Location: University of St Andrews Students’ Association Franchise Outlet – The Red Gown.
• Annual leave: 30 days + 5 public holidays. This includes 2 weeks annual leave over the
  • Christmas period
  • On shift staff discount
  • Free staff parking
  • Time off in lieu for hours out with contracted hours
  • Staff discount scheme to local and national services
  • Cycle to Work Scheme and subsidised local bus travel (75% discount)
  • Access to (S&LAS) Pension Scheme with generous employer contributions
  • Employee Assistance programme

About Your Union

The University of St Andrews Students’ Association (aka Your Union) sits at the heart of the Campus – recently voted as one of the leading Universities in the UK, ranked first in the UK by the Guardian and Times/Sunday Times and with a reputation to protect. With over 11,000 members we are the primary student venue in St Andrews and support a thriving student scene with over 140 affiliated societies.

We are a dynamic, student-led organisation dedicated to enhancing the student experience for every student in St Andrews. We provide a wide range of services, including events, campaigns, societies, support, and representation. Our mission is to empower students, support their development, and create a vibrant campus culture.

Role Overview

To support, lead and motivate the team to meet sales, profit and compliance targets. To run shifts independently and ensure delivery of excellent customer service, food and drink to specification, and a clean, safe and legal workplace in line with company standards.

Key Responsibilities

Operational Management

• Run shifts independently, ensuring smooth and efficient operations
• Oversee opening and closing procedures
• Adopt a “stand back and look” approach to maintain standards throughout the shift
• Ensure all areas are presented and maintained correctly

Customer Experience & Service

• Deliver excellent customer service at all times
• Ensure food and drink are served to the correct specification
• Maintain strong presence and visibility during shifts
• Be welcoming and engaging with customers
• Respond to customer feedback positively and support improvements

Standards & Compliance

• Maintain a clean, safe and legal workplace at all times
• Ensure adherence to SOPs and company policies
• Follow food safety, licensing, and health & safety procedures
• Ensure incidents, complaints, and issues are recorded appropriately
• Support achieving and maintaining high audit and compliance standards

Commercial & Financial Support

• Take responsibility for supporting delivery of sales and profit targets
• Assist with forecasting sales and costs alongside the Pub Manager
• Identify opportunities to maximise sales
• Monitor stock levels, deliveries, and availability
• Complete stock checks, wastage logs, and investigate variances

Team Leadership & People Management

• Lead and motivate the team during shifts
• Delegate tasks effectively and provide constructive feedback
• Support recruitment, inductions, and training of team members
• Assist with probation reviews and performance management
• Support rota management aligned to business needs
• Manage day-to-day performance and attendance issues

Systems & Administration

• Maintain shift records and documentation in line with company policies
• Use systems for stock control, reporting, and personnel management
• Ensure compliance with GDPR and administrative procedures
• Keep up to date with operational and marketing briefs

Maintenance & Facilities

• Monitor and report maintenance issues
• Support the coordination of contractors where required

Financial Responsibilities

• Support achievement of sales and profit targets
• Control stock, wastage, and labour during shifts
• Assist with stock ordering and inventory management
• Contribute to cost control and efficiency improvements

Key Outcomes

• Efficient and well-managed shifts
• High standards of customer service and satisfaction
• Consistent delivery of operational standards
• Strong team performance during shifts
• Contribution to overall business performance

Person Specification

Expected Behaviours

• Demonstrates leadership and accountability on shift
• Communicates clearly and works effectively with others
• Remains calm in a fast-paced environment
• Takes a proactive, hands-on approach
• Demonstrates reliability, honesty, and professionalism

Essential

• Experience in a customer-facing or hospitality role
• Strong organisational and time management skills
• Ability to lead and supervise a team
• Understanding of operational and compliance standards
• Basic IT and systems knowledge

Desirable

• Previous supervisory or team leader experience
• Exposure to stock control and financial processes
• Participation in management or leadership training

Organisational Values

• A commitment to put students at the heart of everything that the Students’ Association does.
• A commitment to equity, diversity and inclusion and an ability to turn this commitment into real change for under-represented groups.
• A commitment to a positive workplace culture which is friendly, approachable and open to listening.
• Commitment to operational excellence.
• Focus on teamwork and collaboration.
• Dedication to customer experience and service quality.

Inclusivity and Accessibility

The University of St Andrews Students’ Association is committed to promoting diversity and equality for all and welcomes applications from candidates of all backgrounds. While successful candidates will always be recruited on merit, we particularly aim to include applicants with disabilities, from BAME backgrounds, and those with diverse sexualities or marginalised gender identities.