Pub Assistant Manager — Lead Team & Guest Experience

Purchaseyourfreedom; Cheltenham; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Pension contribution

Staff discounts on brands

Employee assistance program

Career development

Job summary

Greene King in the United Kingdom is seeking an Assistant Manager to join a busy pub team. You’ll support the General Manager, lead by example, and ensure customers and teams have a great time.

The role focuses on delivering outstanding guest experiences, maintaining brand standards, training staff, and upholding safety. Salary advertised £31,000 - £34,750 plus bonus.

Rewards include a pension contribution, staff discounts, wellbeing support, and career development across Greene King brands.

Qualifications

• Leading the team to deliver amazing customer experiences.
• Maintaining brand standards and safety.
• Training and developing team members.

Responsibilities

• Support the General Manager in day-to-day operations.
• Lead the team to deliver exceptional guest experiences.
• Ensure brand standards and safety are upheld during shifts.
• Coach and develop staff to perform at their best.

Skills

Leadership

Communication

Customer service

English proficiency

Job description

• Salary for Advertising: £31,000 - £34,750 + Bonus

Company Description

Cornerstone pubs sit at the heart of their neighbourhoods, and it's our people who make them special. Our teams create welcoming experiences, build lasting relationships with locals, and bring communities together through great hospitality. No two pubs are the same, but what unites our teams is a passion for making everyone feel welcome, delivering memorable moments, and serving great quality on every visit.

Job Description

As Assistant Manager, you’llbe at the heart of our management team, helping to ensure the smooth running of a busy pub. From the moment you step through the door, you lead by example making sure our Customers, and teams, have a great time.

Qualifications

What you'll do as an Assistant Manager...

• Support the General Manager in the day to day running of the business and leading the business in their absence.
• Bring our brand to life by leading the team in delivering amazing experiences for our customers.
• Act as a role model for the team and support with training and development.
• Be a champion of brand standards & ensure customer & team safety at all times.

What you'll bring...

• You'll be passionate about delivering amazing experiences for customers.
• You’ll be great with people, and as a result, have great communication and leadership skills making sure you get the best out of people.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A keen eye for every small detail and a desire to uphold high standards in all that you do.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

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