PT Customer Service Advisor – German and/or Dutch Speaking

Ann Pettengell; Cambridge; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A staffing agency is looking for a part-time Customer Service Advisor who is a fluent German and/or Dutch speaker. Located in Cambridge, the role involves replying to customer enquiries, handling complaints, and supporting the team. Candidates should have proven customer service experience and a friendly disposition. The position offers a pay rate starting at £13.00 per hour.

Qualifications

• Demonstrable experience in customer service or administrative roles.
• Positive and motivated self-starter.
• Ability to prioritize workload.

Responsibilities

• Reply to customer enquiries via email and phone.
• Handle customer complaints and issues.
• Assist with translation work as needed.

Skills

Fluent German speaking

Fluent Dutch speaking

Customer service experience

Strong attention to detail

Good IT skills

Tools

MS Office

Job description

PT Customer Service Advisor – German and/or Dutch Speaking

• £13.00ph (inc. to £15.00ph after probation)

Please get in touch if you would like to discuss this role.

Our client is seeking to recruit a German and/or Dutch speaking Customer Service Advisor to join their small team, based in Cambridge City Centre. Candidates will be able to demonstrate previous experience within a customer service/administrative based role. You will have an excellent customer‑focussed manner and be a friendly and enthusiastic team player, with a flexible attitude to assist and provide support wherever needed.

This is a part‑time role, working 20 hours a week. Your working pattern will be Monday‑Friday 9 am‑1 pm. All working hours are office based. PLEASE NOTE: Between 1 st Apr and 1 st Oct, every other week, one weekday shift will be replaced by a Saturday shift 15:00‑19:00 (home‑based).

Key Duties

• Reply to customer enquiries, primarily via email, but also by phone when required.
• Amend bookings and manage/address special requests.
• Pro‑actively deal with any customer issues arising.
• Address customer complaints, escalating where necessary.
• Providing additional support to the team during quieter periods. This can include assisting with translation work.

Key Skills and Experience

• Fluent German and/or Dutch speaker (both written and spoken).
• Demonstrable experience with Customer Service/Administrative based roles.
• Previous experience within the Travel industry would be advantageous.
• Self-starter, motivated with a positive ‘can‑do’ attitude.
• Well‑organised with the ability to prioritise workload.
• Great customer‑focused manner, effective communicator.
• Strong attention to detail.
• Good problem‑solving skills.
• Good IT skills with competency in MS Office.
• Committed and hard‑working with a flexible approach.

Ann Pettengell Ltd is acting as an Employment Agency for this vacancy.

Weekend Customer Service Advisor – German and/or Dutch Speaking

• £13.00ph (inc. to £15.00ph after probation)
• Location: Working from Home
• Job Type: Permanent

Our client is seeking to recruit a German and/or Dutch speaking Customer Service Advisor to join their small team, based in Cambridge City Centre. Candidates will be able to demonstrate previous experience within a customer service/administrative based role. You will have an excellent customer‑focussed manner and be a friendly and enthusiastic team player, with a flexible attitude to assist and provide support wherever needed.

Finance Officer

• £21,969 - £25,415 DOE
• Location: Central Cambridge
• Job Type: Permanent

This is a fabulous opportunity to work for an award‑winning educational establishment, with an outstanding reputation. As the Finance Officer, you will deal primarily with purchase ledger and expenses payments, but you will also be involved in many other areas outlined below. The role will also work closely with the HR Officer in relation to.